High-Touch Enterprise Customer Success Manager

Digital Realty Global; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading data center service provider in Madrid is seeking a Customer Success Manager to ensure high-quality service to international customers. The role requires a strong background in customer relationship management and problem-solving skills. Ideal candidates will have at least 3 years of experience in a customer-facing role within a service company and relevant ITIL qualifications. This is a full-time position that offers exciting opportunities for growth and development.

Formación

• Minimum 3 years of experience in a customer-facing role in a service company.
• Experience with complex international customers in service management.
• ITIL qualifications preferred.

Responsabilidades

• Accountable for overall post-sales customer health.
• Lead regular customer-facing service reviews.
• Identify opportunities for service improvement.

Conocimientos

Customer relationship management

Problem-solving

Service management

Communication skills

Educación

Bachelor's degree in Business, IT, Engineering or related discipline

Descripción del empleo

A leading data center service provider in Madrid is seeking a Customer Success Manager to ensure high-quality service to international customers. The role requires a strong background in customer relationship management and problem-solving skills. Ideal candidates will have at least 3 years of experience in a customer-facing role within a service company and relevant ITIL qualifications. This is a full-time position that offers exciting opportunities for growth and development.