Help Desk Support Specialist

TransPerfect; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global IT service provider in Madrid is looking for a Help Desk Support Specialist. This full-time, entry-level position requires strong technical troubleshooting skills and excellent communication abilities. You will provide installation and support for hardware and software, respond to user inquiries, and ensure high levels of customer satisfaction. The ideal candidate should have 2+ years of experience and be fluent in English.

Formación

• 2+ years of experience in a Help Desk or IT support role.
• Desire to learn new skills and improve technical knowledge.
• Ability to document issues and resolutions.

Responsabilidades

• Install and support PC and Apple hardware/software.
• Respond to incoming calls and emails regarding issues.
• Diagnose and resolve workstation problems.
• Log and monitor helpdesk requests to ensure user satisfaction.

Conocimientos

Fluent in English

Interpersonal skills

Strong technical troubleshooting skills

Knowledge of Microsoft Windows

Knowledge of basic networking

Knowledge of office productivity software

Ability to diagnose and fix problems

Team-oriented

Knowledge of Mac OS X

Descripción del empleo

Join to apply for the Help Desk Support Specialist role at TransPerfect

We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

When applying, please ensure you're submitting your CV in English.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:

• Must be fluent in the English language
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)
• Knowledge of Mac OS X is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology and Customer Service

Industries

• Translation and Localization, IT Services and IT Consulting, and Software Development

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