Healthcare Customer Support Agent – Native French

IQVIA Argentina; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a French-speaking recruiter to join our Madrid Production Hub. You will build a stable panel of doctors, recruit participants for market research, and maintain relationships through recruitment and follow-up conversations.

You will contact doctors to invite them to studies, manage panel engagement, and perform follow-ups to achieve participation targets. Strong attention to detail and professional communication are required, with English as a working knowledge.

Formación

• French native speaker required.
• Strong working knowledge of English.
• Excellent attention to detail and organizational skills.
• Excellent and professional communication skills (telephone and email).
• Analytical skills.
• Experience working for multinational corporations is an advantage.
• Further tasks include documentation, mailings, troubleshooting and translations of text passages.

Responsabilidades

• Recruit doctors and follow-up on their participation. Create doctor’s engagement.
• Call doctors to invite them to market research studies and join our panel of healthcare professionals.
• Initiate follow-up calls with panelists to maximize participation rate.
• Ensure expected participation rates amongst your assigned pool of doctors using different channels and arguments.

Conocimientos

French native speaker

English proficiency

Attention to detail

Communication skills

Analytical skills

Multinational experience

Translation tasks

Descripción del empleo

Join us on our exciting journey!

Position Purpose:

We are recruiting an awesome team of French Native speakers to join us at our Madrid Production Hub office! Diversity is our way of life!

Your primary focus will be to build up a solid and stable pool of doctors into a panel. Doctors on the panel need to engage to participate regularly in our market research studies. You will establish a trustful relationship with the participants during recruitment and during follow up conversations about the status of their questionnaires completion. You will maintain the information about the Healthcare Professionals updated and assist them when queries arise.

If you want to play a key role in a diverse, dynamic and committed team this could be the role for you!

What to expect:

• Recruit doctors and follow-up on their participation. Create doctor’s engagement.

• Call doctors to invite them to our market research studies and join our panel of healthcare professionals.

• Initiate follow-up calls with panelists to achieve maximum participation rate.

• Ensure expected participation rates amongst your assigned pool of doctors by using different communication channels and arguments.

Our ideal candidate: Skills & other requirements

• French Native speaker is required (FR)

• Good working knowledge of English to participate in trainings, meetings, and internal communications.

• Excellent attention to detail and organizational skills.

• Excellent and professional communication skills (telephone and email).

• Analytical skills.

• Experience working for multi-national corporations is an advantage.

• Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.