Head of Risk and Resilience

Super; Madrid; Híbrido; EUR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical / Health Insurance

Employee Assistance Programme

Descripción de la vacante

Super Technologies seeks a Head of Risk and Resilience to build and lead its organisational resilience capability from the ground up in Madrid and across Europe. This senior role embeds resilience thinking into how every part of the business operates, partnering with leaders to close gaps in continuity and risk management.

Reporting to the Group Risk and Audit Director, you will manage a small team, run drills, and drive resilience across technology, product, and operations.

Formación

• 8+ years of experience in operational resilience
• 3+ years in a senior or leadership role
• Experience building or maturing a resilience/continuity programme
• Experience running resilience tests (tabletop, simulations, failover)
• Strong knowledge of resilience frameworks and standards (ISO 22301, BCI)
• Experience managing third‑party/Vendor dependency risk
• Strong stakeholder management with tech and business leaders
• Excellent written and verbal communication to executives/board

Responsabilidades

• Lead operational risk identification and control assessment across business units
• Own business continuity and disaster recovery planning and testing
• Build resilience playbooks for critical services
• Act as incident lead during major disruptions
• Embed resilience thinking across business, product and tech teams
• Grow a network of resilience owners and run workshops
• Manage a team of 2 and support the wider risk team
• Make the business case for resilience investments in new markets and launches

Conocimientos

Operational resilience

Leadership

Stakeholder management

Incident commander

Executive communication

Herramientas

ISO 22301

BCI Good Practice Guidelines

Descripción del empleo

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

Super Technologies is looking for a Head of Risk and Resilience to build and lead our organisational resilience capability from the ground up, making sure the business can withstand, adapt to, and recover from disruption, whatever form it takes. This is a senior, hands-on leadership role, focused on embedding resilience thinking into how every part of the business operates rather than policing it from the sidelines. Reporting to the Group Risk and Audit Director and supported by a small team of risk specialists, you will mature the function and help shape the wider risk strategy.

What The Role Involves

• Lead operational risk identification and control assessment across business units, providing specialist and technical risk advice to executive committees
• Own business continuity and disaster recovery planning, running regular testing, tabletop exercises and simulations, and translating results into action
• Build resilience playbooks for critical business services, including third-party and vendor dependency risk
• Act as incident lead or escalation point during major operational disruptions, staying calm and decisive under pressure
• Embed resilience thinking into how business, product and technology teams plan, ship and operate, partnering directly with leaders to close identified gaps and working with Technology on IT disaster recovery, system redundancy and recovery objectives for critical systems
• Build a network of resilience owners across key business areas, running workshops and training so teams can identify and fix their own single points of failure
• Manage a team of 2 direct reports, supporting the wider risk team, and grow a small, hands-on resilience team as the function scales
• Make the business case for resilience investment in terms leadership cares about, and represent resilience in new market launches, major product changes and technology decisions from the outset

Please note you may be required to travel to various offices across Europe and will also be required to work in the Μadrid office twice a week.

What We Are Looking For

• Minimum 8+ years’ experience in operational resilience, including at least 3 years in a senior or leadership capacity
• A track record of building a resilience or continuity programme from scratch, or significantly maturing an existing one
• Practical experience designing and running resilience tests, such as tabletops, simulations and failover exercises, and translating results into action
• Strong working knowledge of resilience and continuity frameworks and standards (e.g. ISO 22301, BCI Good Practice Guidelines, or equivalent)
• Experience managing third-party and vendor dependency risk for critical services
• Strong stakeholder management skills, with the ability to get business and technology leaders to own and run their part of resilience
• Comfortable acting as incident commander during live disruptions, staying calm and decisive under pressure
• Excellent written and verbal communication skills, including presenting to executives and the Board

Nice to have

• Experience in a fast-growing, tech-driven, or regulated consumer business
• Familiarity with technology/cyber resilience and IT disaster recovery
• Relevant professional certification (e.g. CBCP, CRM, or equivalent)
• Experience operating across multiple jurisdictions/regulatory regimes

What We Offer

• Medical / Health Insurance
• Employee Assistance Programme

Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.