Head of Operations (Core)

Atolls; Madrid; Híbrido; EUR 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work scheme

Learning budget

Mental health coaching

Birthday off

Global team get-togethers

Sabbatical after 3 years

Descripción de la vacante

At Atolls, we are seeking a Head of Product Operations to lead operational aspects of our product suite across multiple hubs with a hybrid setup. You will drive fraud detection, streamline customer support, and oversee payment-related operations, influencing the end-user experience for millions of shoppers.

The role emphasizes AI/automation use, cross-functional leadership, and strategic thinking in a fast-evolving, global context. English fluency and a proactive mindset are essential.

Formación

• 3–5 years of experience in strategy consulting, mergers and acquisitions, or operations in tech.
• Master degree from a Tier 1 university.
• Strong problem-solving and analytical capabilities.

Responsabilidades

• Lead fraud management and detection across all product types and payment processes.
• Streamline customer support workflows.
• Oversee coupon auto-apply and app-to-app operations maintenance.
• Partner with finance to ensure cash on providers' accounts.
• Collaborate with Product and other teams to translate business needs into scalable operational solutions and improve rewards product performance.

Conocimientos

Strategy consulting

M&A experience

Operations

Leadership

AI / automation

English language

Educación

Master's degree (Tier 1 University)

Descripción del empleo

Atolls is the world’s largest community-driven shopping platform, active in 20+ markets. We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers. Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.

About This Role:

We are looking for a Head of Product Operations (m/f/d) to join our Product team in Munich, Madrid, London or Paris with a hybrid work setup. In this role, you will lead and improve the operations that are directly linked to our products. Your work will directly impact our operational integrity notably by enhancing fraud detection, streamlining customer support processes, or managing cash projections. All of which are critical to delivering a trustworthy and seamless experience for our users.

This dedicated product operations position was triggered by the launch of new offer types within our product, and the scope of the role will expand as we innovate with our product.

Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.

Our Benefits:

• A culture that values personal and professional development, with internal mobility opportunities.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
• A flexible hybrid working scheme to balance work and life.
• Access to a learning budget and internal training to help you grow in your role.
• Mental health coaching to support your well-being.
• Regular global and local get-togethers to celebrate successes and build connections.
• The possibility of taking a sabbatical after three years with the company.
• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
• These are global benefits that apply to all employees, with additional local perks based on your location.

Responsibilities:

• Drive the entire fraud management and detection across all our product types and at payment process level
• Streamline customer support workflows
• Oversee the maintenance of our coupon auto apply and app to app operations
• Partner with finance to ensure we have enough cash on all our providers’ account
• Work cross-functionally with Product and other teams to translate business needs into scalable operational solutions and continuously improve the performance of our rewards products.

The role is bound to increase in scope. We expect you to champion the use of AI and automation to generate operational insights and drive improvements.

Your Profile:

• 3 - 5 years of experience in strategy consulting, mergers and acquisitions, or operations in tech
• A Master degree from a Tier 1 University
• Strategic & Analytical Skills: Strong problem-solving and analytical capabilities, with the ability to break down complex business problems, identify opportunities, and develop scalable solutions.
• Operational Excellence: Proven ability to design, standardize, and optimize processes across complex or rapidly evolving products and organizations.
• Leadership & Collaboration: A strong leadership track record
• Mindset: A proactive and persistent mindset, adaptability in a dynamic environment, and a strong interest in leveraging AI and automation to improve operational efficiency and decision-making.
• Language requirements: Fluent in English and any other European languages is a plus.

At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.

As part of our recruitment process at Atolls, we use AI tools for interview recording and transcription. These tools are designed to assist our teams and are never used independently to make hiring decisions. Every assessment and hiring decision is made by our hiring panel and team through human judgment.

Before your first interview, you will receive an email with the option to opt out. You can also change your preference at any time during the recruitment process by using the link in that email or by contacting your Talent Acquisition Partner.

The use of AI, or the choice not to use it, will not affect your application in any way.

*Portfolios, writing samples, or certifications may be requested based on the role.