Head of Marketplace Growth & Partnerships

Service Club; Barcelona; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Extra day off for birthday

International team

Wellness and social perks

Free coffee and drinks

Free coffee, tea, and drinks

Job summary

A leading recruitment platform in Barcelona seeks a Head of Marketplace Growth & Partnership to drive user acquisition and marketplace development. The ideal candidate has over 7 years' experience managing digital marketplaces, with a focus on both user and brand partner growth. Offering a hybrid work model and wellness perks, this role allows for substantial impact on the global user base. Join us to shape the future of workforce mobility!

Qualifications

• 7+ years managing a digital marketplace.
• Experience scaling a mobile app or web platform.
• Deep experience in affiliate marketing.
• Product-minded with experience in UX tools.
• B2B2C experience selling to enterprises and end consumers.

Responsibilities

• Design and execute user acquisition funnels.
• Optimize the platform for high conversions.
• Manage technical and commercial affiliate relationships.
• Analyze data for improving user retention.
• Collaborate with Product/Engineering for feature enhancements.

Skills

Digital marketplace management

User acquisition

Affiliate marketing

Product management

Data analysis

Tools

FullStory

Hotjar

Job description

Service Club is the leading recruitment and training platform for the delivery, mobility, and logistics sectors. We help top brands such as delivery platforms, courier companies, and mobility operators find, train, and onboard pre-vetted drivers and riders quickly and efficiently.

Our mission is simple — to make hiring in the service industry smarter, faster, and more sustainable. We combine technology, marketing, and human expertise to meet clients’ recruitment targets while empowering jobseekers to upskill and succeed.

Role Overview

We are looking for a highly motivated and results-driven Head of Marketplace Growth & Partnership to build the world’s leading "Benefits-as-a-Service" ecosystem. You will be responsible for the dual-growth engine: scaling our white-label marketplace for enterprise clients (Amazon, 3PLs) and executing a global B2C User Acquisition strategy to make Service Club Perks the "must-have" app for every independent Delivery Associate (DA) in the world.

Responsibilities

• B2C User Acquisition (Growth): Design and execute the funnel to acquire DAs directly. This includes performance marketing, referral loops (DAs inviting DAs), and organic social proof.
• Marketplace Product Ownership: Treat the platform as a high-conversion e-commerce engine. Use data (Mixpanel, Hotjar) to optimize the "Click-to-Redeem" journey.
• B2B White-Label Architecture: Ensure the platform remains modular, allowing us to "skin" and deploy bespoke versions for clients like Amazon while maintaining a single core backend.
• Affiliate & Partner Mastery: Manage the technical and commercial relationships with global affiliate networks (Impact, CJ). Secure exclusive, high-margin deals that DAs can't find elsewhere.
• Retention Logic: Turn perks into a reason to stay. Analyze data to prove the correlation between "Perk Usage" and "DA Lifetime Value (LTV)."
• Feedback-Led Engineering: Work with Product/Eng to build "Self-Healing" features (automated link checking) and feedback loops that capture DA sentiment in real-time.

Requirements

• 7+ years managing a digital marketplace where you owned both Supply (Brand Partners) and Demand (Users).
• Experience scaling a mobile app or web platform via Paid & Organic User Acquisition. You know how to calculate CAC vs. LTV.
• Deep experience in the affiliate space—you understand deep-linking, attribution modeling, and commission structures.
• Product-Minded Ops - You have used screen-recordings and session-replay tools (FullStory/Hotjar) to identify UX friction and have led the product changes to fix it.
• B2B2C Experience - You have previously managed a product that was sold both to Enterprises (B2B) and directly to end-consumers (B2C).

What We Offer

• Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval).
• Truly international team – Work alongside talented professionals from 20+ nationalities.
• Extra day off – Celebrate your birthday with a paid day off!
• Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views.
• Wellness & social perks – Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork.
• Free coffee, tea, and drinks – Stay energized throughout the day.

At the Service Club, talent comes first. We are committed to equal opportunity employment, regardless of race, color, religion, gender, sexual orientation, age, gender identity, or disability.

If you are ready to lead Sales at a high-growth startup and make a real impact, we want to hear from you.

Apply now and join us in shaping the future of workforce mobility.