Head of IT Global Demand & Customer Centricity Management (m/f/d)

Nordex SE; Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

A leading renewable energy company in Madrid is seeking a Head of IT Global Demand & Customer Centricity Management. You will lead the IT demand management process, ensuring effective customer orientation and managing a multidisciplinary team. The ideal candidate has a master's degree in IT, relevant certifications, and strong leadership skills. This role provides the opportunity to shape the future of sustainable energy.

Formación

• Master's degree in IT, computer science, or economic science.
• Experience in managing international teams.
• Excellent communication and listening skills.

Responsabilidades

• Lead IT demand management through the BITCO process.
• Direct and supervise the team managing demands from internal clients.
• Develop and implement strategies to improve efficiency in demand management.

Conocimientos

IT Demand management

Team leadership

Customer-oriented approach

Communication skills

Problem-solving ability

Organizational skills

Educación

Master’s degree in information technology or comparable

Certification in ITIL or COBIT

Certification in Prince 2 or PMP

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Head of IT Global Demand & Customer Centricity Management (m/f/d)

REQUISITION ID: 10452

LOCATION: Madrid, ES, 28001 Hamburg, DE, 22419

DEPARTMENT: IT / SAP

YOUR TASKS:

• Lead IT demand management of through the BITCO process (Process of managing, prioritizing, and selecting demand along with functions).
• Direct and supervise the team in managing demands from various internal clients.
• Ensure effective customer orientation by understanding and meeting their needs.
• Coordinate a multidisciplinary team with different locations and diverse internal clients.
• Develop and implement strategies to improve efficiency and quality in demand management.
• Foster a collaborative work environment and continuous improvement.
• Establish and maintain strong relationships with internal clients and other IT teams.
• Follow the principles of prioritizing standard IT services over new services.

YOUR PROFILE:

• Master’s degree in information technology, computer, economic Science, or comparable qualifications.
• Certification in ITIL or COBIT.
• Certification in Prince 2 or PMP will be considered.
• Experience: IT Demand management, PMO management, IT process/frameworks management and managing international team.
• Excellent verbal and written communication skills.
• Ability to actively listen and persuade with strong arguments.
• Previous experience in leading multidisciplinary teams.
• Customer-oriented with a focus on continuous improvement.
• People skills and ability to work in a multicultural environment.
• Academic background in IT, business management, or related fields.
• Ability to manage stress and remain calm in challenging situations. A person who is open to change and capable of leading change.
• Good organization and effective process implementation and management skills.
• Availability to travel.

YOUR BENEFITS

In addition to the opportunity to make our world a little more sustainable, we offer you:

Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex

We look forward to receiving your application!To make it more convenient for you, we are happy to receive your application without a cover letter.