Head of Guest Experience - Luxury Villas & Heritage Homes

Jessica Bataille Group; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A luxury hospitality group in Madrid is seeking a Hospitality Manager to oversee the guest experience across villas and heritage homes. You will be responsible for ensuring impeccable property preparation, managing bespoke services, and coordinating multiple teams. The ideal candidate has experience in premium hospitality, excellent communication skills in English and Spanish, and a strong affinity for Mediterranean design. This role offers growth opportunities and a dynamic team culture.

Servicios

Creative and purpose-driven work environment

Growth opportunities across various hospitality verticals

Dynamic team culture

Formación

• Experience in premium hospitality, boutique hotels, luxury villas, or high-end property management.
• Strong sense of aesthetics and affinity for Mediterranean design.
• Highly organized, proactive, autonomous, and detail-oriented.

Responsabilidades

• Oversee and elevate the guest experience across our villas and heritage homes.
• Ensure each property is impeccably prepared.
• Manage bespoke services like wellness sessions and private chefs.
• Coordinate external teams for maintenance and operations.
• Act as the key touchpoint for guests and clients.

Conocimientos

Excellent communication skills (English and Spanish)

Organizational skills

Service-driven personality

Attention to detail

Ability to coordinate multiple tasks

Descripción del empleo

A luxury hospitality group in Madrid is seeking a Hospitality Manager to oversee the guest experience across villas and heritage homes. You will be responsible for ensuring impeccable property preparation, managing bespoke services, and coordinating multiple teams. The ideal candidate has experience in premium hospitality, excellent communication skills in English and Spanish, and a strong affinity for Mediterranean design. This role offers growth opportunities and a dynamic team culture.