Head of Global Onboarding & Professional Services

GALILEO RH; Madrid; Presencial; EUR 80.000 - 110.000; Jornada completa

Descripción de la vacante

A leading SaaS company in Madrid is looking for a Head of Professional Services to oversee global onboarding and implementation. You will lead a dynamic team and ensure excellence in customer deployment and satisfaction. The ideal candidate has over 7 years of experience in Professional Services within a SaaS environment and strong leadership skills. This role offers significant ownership and the chance to shape customer experiences.

Servicios

Opportunity to innovate on delivery models

Collaborative, mission-driven culture

Clear career progression

Formación

• 7+ years of experience in Professional Services, Customer Success, or Consulting within a SaaS environment.
• 3+ years of people-management experience in hiring and coaching.
• Strong understanding of API-based integrations and enterprise onboarding best practices.

Responsabilidades

• Own the Professional Services strategy and ensure world-class delivery.
• Lead a high-performing Professional Services team.
• Manage customer onboarding programs driving structured delivery.

Conocimientos

Professional Services experience

Customer Success expertise

Delivery Management

Excellent communication skills

Descripción del empleo

A leading SaaS company in Madrid is looking for a Head of Professional Services to oversee global onboarding and implementation. You will lead a dynamic team and ensure excellence in customer deployment and satisfaction. The ideal candidate has over 7 years of experience in Professional Services within a SaaS environment and strong leadership skills. This role offers significant ownership and the chance to shape customer experiences.