Head of Global Customer Support & Enablement

Preply Inc.; Barcelona; Híbrido; EUR 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous monthly allowance for lessons on Preply.com

Health insurance

Relocation package for non-BARC residents

Descripción de la vacante

Preply Inc. is seeking a Head of Customer Support in Barcelona to lead and develop a high-performing global support team. You will own the internal support operations, grow vendor partnerships, and integrate AI strategies to enhance customer engagement.

This pivotal role invites experienced leaders with a customer-first mindset and strong analytical skills. Enjoy a collaborative culture, generous benefits, and the opportunity to impact learners globally.

Formación

• 10+ years of experience in customer support or operations management.
• At least 3 years in a senior leadership role.
• Track record of building and leading global support teams.

Responsabilidades

• Grow and lead a high-performing global support team.
• Manage vendor relationships and performance frameworks.
• Drive adoption of AI tools across all supporting functions.

Conocimientos

Customer-first mindset

People management skills

Analytical skills

Educación

10+ years in customer support or operations management

Herramientas

Intercom

Looker

Descripción del empleo

Preply Inc. is seeking a Head of Customer Support in Barcelona to lead and develop a high-performing global support team. You will own the internal support operations, grow vendor partnerships, and integrate AI strategies to enhance customer engagement.

This pivotal role invites experienced leaders with a customer-first mindset and strong analytical skills. Enjoy a collaborative culture, generous benefits, and the opportunity to impact learners globally.