Head of Global Customer Support & Enablement

Preply Inc.; Barcelona; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Generous monthly allowance for lessons on Preply.com

Health insurance

Relocation package for non-BARC residents

Job summary

Preply Inc. is seeking a Head of Customer Support in Barcelona to lead and develop a high-performing global support team. You will own the internal support operations, grow vendor partnerships, and integrate AI strategies to enhance customer engagement.

This pivotal role invites experienced leaders with a customer-first mindset and strong analytical skills. Enjoy a collaborative culture, generous benefits, and the opportunity to impact learners globally.

Qualifications

• 10+ years of experience in customer support or operations management.
• At least 3 years in a senior leadership role.
• Track record of building and leading global support teams.

Responsibilities

• Grow and lead a high-performing global support team.
• Manage vendor relationships and performance frameworks.
• Drive adoption of AI tools across all supporting functions.

Skills

Customer-first mindset

People management skills

Analytical skills

Education

10+ years in customer support or operations management

Tools

Intercom

Looker

Job description

Preply Inc. is seeking a Head of Customer Support in Barcelona to lead and develop a high-performing global support team. You will own the internal support operations, grow vendor partnerships, and integrate AI strategies to enhance customer engagement.

This pivotal role invites experienced leaders with a customer-first mindset and strong analytical skills. Enjoy a collaborative culture, generous benefits, and the opportunity to impact learners globally.