AI Support Delivery Lead

Preply Inc.; Barcelona; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Generous monthly allowance for lessons on Preply.com

Time off for self-development

Health insurance and equity options

Relocation package for new joiners

Access to mental health support platforms

Access to wellness and gym centers

Job summary

Preply Inc. is looking for an AI Support Delivery Manager based in Barcelona to lead a multi-disciplinary team in enhancing the AI chatbot for customer care. The successful candidate will have over 5 years of experience in AI product management, deep knowledge of conversational platforms, and strong leadership skills.

This player-coach role demands hands-on analysis of AI performance, refining chatbot interactions, and ensuring exceptional customer experiences. You'll drive strategic improvements and collaborate widely to achieve AI quality goals.

Qualifications

• 5+ years of experience implementing or managing AI in a customer context.
• Deep experience with conversational AI platforms.
• Proven track record improving AI chatbot performance.

Responsibilities

• Own the performance of AI agents/chatbot.
• Lead a multi-disciplinary team focused on AI.
• Drive continuous iteration and improvements on AI quality.

Skills

AI / conversational AI management

Team leadership

Conversational AI platforms

Performance analytics

Stakeholder management

Education

5+ years of experience in customer-facing AI products

Experience in customer support or contact center

Tools

Intercom FinAI

Ada

Job description

Preply Inc. is looking for an AI Support Delivery Manager based in Barcelona to lead a multi-disciplinary team in enhancing the AI chatbot for customer care. The successful candidate will have over 5 years of experience in AI product management, deep knowledge of conversational platforms, and strong leadership skills.

This player-coach role demands hands-on analysis of AI performance, refining chatbot interactions, and ensuring exceptional customer experiences. You'll drive strategic improvements and collaborate widely to achieve AI quality goals.