Head of CRM

Revolut; España; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Revolut is seeking a Marketing Platform Owner within the Growth team to scale customer communications across channels and drive revenue impact. You will own the technical architecture of marketing channels, implement templates and routing rules with product, engineering, and marketing, and report on in-app marketing outcomes while aligning commercial and technical priorities.

The role focuses on cross-functional collaboration to deliver scalable, reliable marketing infrastructure that supports

Formación

• Experience in product marketing, lifecycle/CRM, or marketing operations in a hyper-growth, global tech company.
• Expertise in customer lifecycle and communications, including segmentation, routing/orchestration, channel management, cooldowns, and send governance.
• Solid platform and systems instincts to own the technical architecture of marketing channels, in close collaboration with engineers.
• Familiarity with CMS platforms, templating, and self-serve publishing workflows.
• Knowledge of LLM-based routing or decisioning models, and governance thereof (volume controls, guardrails, QC).
• A commercially-driven mindset with proven impact on P&L/GP through marketing channels.
• Ability to turn messy operational problems into clear, hard-coded rules and scalable systems.
• Proven success aligning commercial, technical, and operational priorities across cross-functional teams.
• Solid stakeholder management skills

Responsabilidades

• Owning the platform behind customer communications and ensuring it is fast, reliable, and scalable.
• Overseeing a system that routes messages to the right customer, with sensible limits and safe sends.
• Implementing templates, rules, and quality checks to maintain high content quality as volume grows.
• Collaborating with Product, Engineering, and Marketing to translate business needs into platform capabilities.
• Reporting on revenue outcomes from in-app marketing channels.

Conocimientos

Marketing experience

Lifecycle/CRM

Channel management

Routing/orchestration

CMS familiarity

Templates & publishing workflows

LLM-based routing knowledge

Cross-functional collaboration

Descripción del empleo

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Marketing at Revolut is all about clarity, creativity, and commercial impact. Our Growth team turns bold ideas into campaigns that connect with millions. We work across channels and teams to build a brand that earns attention and drives results, shaping how people see, understand, and engage with our products.

What You'll Be Doing

• Owning the platform behind our customer communications and making sure it's fast, reliable, and built to scale
• Overseeing a system that intelligently routes the right message to the right customer, sets sensible limits so people aren't over-messaged, and signs off on one-off sends
• Putting smart guardrails in place (templates, rules, and quality checks) so that as more people publish content, quality stays high and nothing breaks
• Working closely with Product, Engineering, and Marketing to turn what the business needs into platform capabilities that ship
• Reporting on revenue outcomes from in-app marketing channels

What You'll Need

• Experience in product marketing, lifecycle/CRM, or marketing operations in a hyper-growth, global tech company
• Expertise in customer lifecycle and communications, including segmentation, routing/orchestration, channel management, cooldowns, and send governance
• Solid platform and systems instincts to comfortably own the technical architecture of marketing channels, in close collaboration with engineers
• Familiarity with CMS platforms, templating, and self-serve publishing workflows
• Knowledge of LLM-based routing or decisioning models, and how to govern them (volume controls, guardrails, QC)
• A commercially-driven mindset with proven impact on P&L/GP through marketing channels
• The ability to turn messy operational problems into clear, hard-coded rules and scalable systems
• Proven success aligning commercial, technical, and operational priorities across cross-functional teams
• Solid stakeholder management skills

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice