Head of Creative Operations

Vision Healthcare NV; Las Rozas de Madrid; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Vision Healthcare, a fast-growing, pan-European digital-first omnichannel group, seeks a Head of Creative Operations in Madrid to connect people, priorities and processes across a large international creative team. You’ll balance incoming requests with capacity and keep projects moving from brief to delivery.

This hands-on leadership role combines long-term operational shaping with day-to-day workflow management.

Qualifikationen

• Experience leading a team and running operations in a creative, content or marketing environment.
• Track record of managing high-volume creative work across multiple brands, markets or stakeholders.
• Experience with design processes, including packaging, and a practical understanding of how creative work moves from brief to finished deliverable.
• Expert-level experience with Asana or a comparable project management platform—including setting up workflows, automations, reporting and capacity visibility.
• Experience in a D2C business, ideally in a multi-brand environment.
• Strong judgement when priorities compete, paired with the confidence to communicate trade-offs clearly.
• A people-minded leadership style: you enjoy supporting others, building trust, celebrating team accomplishments and helping people do their best work.

Aufgaben

• Lead daily traffic across creative teams: intake, prioritisation, resourcing, timelines, dependencies and delivery.
• Partner with stakeholders across the business to clarify briefs, priorities and set realistic expectations.
• Lead project management for larger, cross-functional initiatives, coordinating stakeholders, scope, timelines, resources and delivery.
• Support local team leads in The Netherlands, Slovenia, Germany and Sweden and help build a culture of trust, accountability and open communication.
• Improve the workflows, tools and reporting that give teams and stakeholders clarity and visibility.
• Use workload and delivery data to spot bottlenecks and make practical, lasting improvements.
• Plan team capacity and recruitment, and build a trusted network of freelancers and creative partners.
• Manage supplier and freelance relationships, contracts and budgets.
• Explore how AI and new technologies can improve the way creative work gets done.

Kenntnisse

Leadership

Traffic management

Project management

Stakeholder management

Capacity planning

Team recruitment

Budget awareness

Tools

Asana

Jobbeschreibung

Help a growing, multi-brand creative agency run brilliantly—and bring its people together, wherever they work.

Vision Healthcare is a fast-growing, pan-European, digital-first omnichannel group. Our portfolio includes leading consumer healthcare and wellness brands, reaching customers through branded webshops, marketplaces and e-pharma platforms. We offer vitamins, minerals, supplements, personal care products, and over-the-counter medicines. Our in-house creative agency supports these brands across the full customer journey, producing work that spans brand identity and packaging to e-commerce, digital campaigns, paid social and content. We work as one centralized agency across Vision Healthcare, with designers based in our different offices and colleagues working remotely. This gives us shared processes and standards while keeping our teams close to local brands and markets.

We’re looking for a Head of Creative Operations to make sure the agency can deliver great work reliably, efficiently and at scale. You’ll connect people, priorities and processes across a large, international creative team—and help the agency keep growing without losing sight of quality or the people behind the work.

This is a hands-on leadership role. You’ll shape how the agency operates over the long term, but you’ll also be close to the daily flow of work: managing incoming requests, balancing capacity, setting priorities, unblocking teams and keeping projects moving from brief to delivery. You should enjoy both improving the system and making sure today’s work gets done.

What you’ll do

• Lead daily traffic management across creative teams: intake, prioritisation, resourcing, timelines, dependencies and delivery.
• Partner with stakeholders across the business to clarify briefs, agree priorities and set realistic expectations.
• Lead project management for larger, cross-functional initiatives, coordinating stakeholders, scope, timelines, resources and delivery.
• Support local team leads (in The Netherlands, Slovenia, Germany and Sweden) and help build a culture of trust, accountability and open communication.
• Improve the workflows, tools and reporting that give teams and stakeholders clarity and visibility.
• Use workload and delivery data to spot bottlenecks and make practical, lasting improvements.
• Plan team capacity and recruitment, and build a trusted network of freelancers and creative partners.
• Manage supplier and freelance relationships, contracts and budgets.
• Explore how AI and new technologies can improve the way creative work gets done.

You’ll bring

• Experience leading a team and running operations in a creative, content or marketing environment.
• A track record of managing high-volume creative work across multiple brands, markets or stakeholders.
• Preferably, experience with design processes, including packaging, and a practical understanding of how creative work moves from brief to finished deliverable.
• Expert-level experience with Asana or a comparable project management platform—including setting up workflows, automations, reporting and capacity visibility.
• Experience in a D2C business, ideally in a multi-brand environment.
• Strong judgement when priorities compete, paired with the confidence to communicate trade-offs clearly.
• A people-minded leadership style: you enjoy supporting others, building trust, celebrating team accomplishments and helping people do their best work.

If you’re a strategic thinker who also likes rolling up your sleeves to keep the work flowing, we’d love to hear from you!

This role is based at our office in Las Rozas, Madrid. Relocation assistance is not available, so applicants should already be based locally or be able to relocate independently.