Head of Business Operations (remote)

Boston Link; Madrid; A distancia; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a Head of Operations in Madrid to elevate performance and streamline processes for a fast-growing iGaming operator. This senior role requires fluent Spanish and leadership experience in operations. The ideal candidate will leverage data to optimize processes and ensure compliance. Join a dynamic environment where you can influence the future of operations in the iGaming business.

Formación

• 3-5 years of leadership experience in Operations within iGaming or related fields.
• Strong understanding of KYC, AML, and Responsible Gaming practices.
• Experience leading multi-country teams.

Responsabilidades

• Drive 24 / 7 operational excellence across all touchpoints.
• Collaborate with department heads to optimize processes.
• Deliver weekly and monthly performance reports.

Conocimientos

Leadership experience in Operations

Fluent in English and Spanish

Analytical mindset

Strong people management skills

Educación

Academic background in Communications, Industrial or Systems Engineering

Herramientas

Jira

Confluence

Excel

Power BI

Zendesk

Descripción del empleo

Job Summary

Boston Link Recruitment is partnering with a fast-growing iGaming operator that’s scaling across Latin America and beyond. The company is now looking for an experienced Head of Operations to elevate performance, streamline processes, and lead a 50-person operations function spanning Customer Support, Risk, Payments, and Fraud.

This is a senior role reporting to the Director of Operations, ideal for someone who thrives in a fast-paced, online environment—where automation, AI-driven solutions, and operational excellence make the difference.

This is a LATAM-focused role and your level of Spanish must be at fluent or native level. Applicants from other countries would be working on a B2B basis.

Location & Employment

Remote (Europe / LATAM)

Full-time

Key Responsibilities

Drive 24 / 7 operational excellence, ensuring speed, quality, and compliance across all touchpoints.

Collaborate closely with the Director of Operations and department heads to optimize processes and eliminate inefficiencies.

Use data, KPIs, and analytics (CSAT, SLA, FCR, fraud detection rates, etc.) to make smarter business decisions.

Oversee team planning, structure, and resourcing to support evolving business demands.

Deliver insightful weekly and monthly performance reports for senior management.

Build seamless, customer-centric workflows across CRM, Compliance, and Product teams.

Negotiate with external vendors to optimize operational costs and service quality.

Required Qualifications & Experience

• 3–5 years of leadership experience in Operations within iGaming, eCommerce, or digital platform businesses
• Strong people manager with experience leading multi-country teams
• Fluent in English and Spanish (Portuguese a plus)
• Academic background in Communications, Industrial or Systems Engineering, or related fields
• Proficient with Jira, Confluence, Excel, Power BI, and ticketing tools (Zendesk a plus)
• Strong understanding of KYC, AML, and Responsible Gaming practices
• Analytical mindset with a passion for data, automation, and process innovation
• Lead a critical function in one of the fastest-growing iGaming businesses in the LATAM region

Why Join

Lead a critical function in a dynamic, fast-growing iGaming business and shape the future of how the business delivers quality, speed, and efficiency at scale.