Guest Services Officer

Royal Caribbean Group; España; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading cruise line company is seeking a Guest Services Officer in Spain. The ideal candidate is friendly and passionate about customer service, with at least one year of experience in a similar role. Responsibilities include assisting guests with their needs and resolving concerns while maintaining a high level of satisfaction. Knowledge of multiple languages is a plus. This position requires working on board for 5-6 months.

Formación

• Minimum one-year experience in customer contact position.
• Proficiency in cash handling and understanding of currency exchanges.
• Ability to communicate tactfully with guests and staff.

Responsabilidades

• Actively listen and assist guests with issues.
• Ensure guest satisfaction through positive interactions.
• Operate basic office equipment.

Conocimientos

Strong customer service skills

Effective communication

Organizational skills

Problem-solving abilities

Ability to work with diverse teams

Educación

High school diploma or equivalent

Descripción del empleo

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision‑making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.