Guest Experience Trainee

Radisson Hotel Group, Madrid Office; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hotel chain in Madrid is seeking a Trainee Guest Experience to support the Global Guest Experience Team. The role involves analyzing guest feedback, supporting hotel operations, and assisting in the development of brand resources. Applicants should be enrolled in a relevant program and fluent in English. This opportunity offers hands-on experience in a dynamic hospitality environment.

Formación

• Fluent in English, both verbal and written.
• Preferably experience in the hospitality industry or strong affinity for it.
• Excellent organizational skills.

Responsabilidades

• Support the Guest Experience team members in various projects.
• Analyze data and present actionable insights.
• Support hotels with Online Reputation Management.

Conocimientos

Fluent in English

Organizational skills

Project management

Microsoft Office expert user

Customer oriented

Educación

Enrolled in a school program

Descripción del empleo

Trainee Guest Experience

DESCRIPTION

Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee for the Global Guest Experience Team. You will need to be able to handle analysing bulks of data, while also enjoy design thinking and creative concept development.

DURATION

6 months

THE JOB

The trainee supports the Guest Experience team members, as well as other members of the Brand Department as required. This means the trainee will support and be involved in projects on Global level. The different areas within the team work together to ensure that the departments’ goals are reached and continuously improved. The departmental goal is to leverage brand equity and drive awareness by ensuring a consistent brand experience globally, both at hotels and in our digital products. In addition, the Guest Experience team strive to validate the brand architecture and brand strategy and redefine the experience for each brand, in line with RHG’s strategic 5-year plan.

KEY RESPONSIBILITIES

• Deduct and present actionable data-driven insights from Voice of Guest and Guest Satisfaction Survey.
• Onboard and support hotels with Online Reputation Management tools.
• Brand performance and quality data curation and visualization for monthly reports.
• Investigate and balance guests needs with commercial and operational impact to identify optimal experience proposition.
• Support the creation and updates of brand resources (brand standard manual, Tools & Products guides).
• Support the creation of creative assets, such as branded collaterals and digital elements.
• Project & stakeholder management, coordinating all efforts.
• Conduct market research, competitive benchmarking and analyze market trends.
• Create presentations, for internal and external purposes.
• Lead ad-hoc projects in relation to the design of the customer experience for each brand.
• Manage meetings with a variety of stakeholders, responsible for the agenda, minute-taking, follow-up and for ensuring delivery dates are met.

A SUCCESFUL TRAINEE HAS

• To be enrolled in a school program to be eligible for the internship.
• Is fluent in English, both verbal and written with excellent communication skills.
• Preferably experience in the hospitality industry or strong affinity for the hospitality industry.
• Microsoft Office expert user (Excel and PPT).
• Excellent organizational skills.
• Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters.
• Flexible, proactive, can-do attitude.
• Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization.
• Customer oriented.
• Autonomy and high feeling of responsibility.