Guest Experience Supervisor

Le Méridien Hotels & Resorts; Barcelona; On-site; EUR 21,000 - 29,000; Full time

Job summary

Le Méridien Barcelona is seeking a full-time non-management Front Desk professional to process guest check-ins, verify identity, assign rooms, handle payments, and provide directions and local information. You will ensure accurate accounts, enter loyalty data, and balance daily transactions in a fast-paced hotel environment.

Join a team that supports ongoing training, coaching, and exceptional guest service while following hotel policies.

Job description

Additional Information

Job Number 26137463

Job Category Rooms & Guest Services Operations

Location La Rambla 111, Carrer del Pintor Fortuny 4-6, Barcelona Barce 8001, SpainVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

No Le Méridien, nos inspiramos numa era de viagens de luxo, celebrando cada cultura através do distinto estilo europeu de aproveitar a boa vida. Nossos hóspedes são curiosos, criativos e cosmopolitas, buscando cultura para apreciar momentos de conexão e relaxamento no destino onde estão. Fornecemos um atendimento autêntico, chique e inesquecível, além de experiências que inspiram os hóspedes a aproveitar o melhor da vida. Procuramos pessoas curiosas e criativas para nossa equipe. Caso goste de se conectar com hóspedes de mentalidade parecida e tenha um desejo de criar experiências memoráveis, convidamos você a explorar as oportunidades de carreira do Le Méridien. Ao entrar para o Le Méridien, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.