Gobernante/A De Hotel 5* Sitges

Citius Outsourcing Enterprise; Barcelona; On-site; EUR 15,000 - 21,000; Full time

Job summary

Hotel Arts Barcelona is seeking a Front Desk Agent to greet guests, manage check-ins/check-outs, and provide information about the hotel and local area.

You will handle payments, answer calls, coordinate with housekeeping, and ensure accuracy of daily reports and cash handling. This full-time role requires professional appearance and excellent guest service skills.

Qualifications

• Education: High school diploma or GED.
• No related work experience required.
• Strong communication and guest service skills.

Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms and issuing keys.
• Handle all payment types including room charges, cash, checks, debit or credit.
• Process check-outs and resolve late or disputed charges.
• Answer and record guest calls, messages, and requests.
• Coordinate with Housekeeping to track room readiness for check-in.
• Provide directions and local information to guests; assist guests with disabilities.
• Balance cash, complete cashier and closing reports, and drop receipts per policy.

Skills

Customer service

Cash handling

Communication

Multitasking

Education

High school diploma or GED

Tools

Computer system

POS system

Job description

Front Desk Agent - Hotel Arts Barcelona

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marina 19-21, Barcelona Barce 8005, Spain
Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the \