Guest Experience Lead, Front Office - Luxury Resort

Four Seasons Hotels and Resorts; Islas Baleares; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A luxury hotel chain is seeking a Front Office Manager in Spain to oversee daily operations of the front desk and ensure exceptional guest experiences. The ideal candidate will have prior leadership experience in a 5-star environment, impeccable communication skills, and a strong understanding of luxury service. This full-time role offers competitive salary and several benefits, including training opportunities and discounts at hotel restaurants.

Servicios

Competitive salary and benefits package

Excellent training and development opportunities

Complimentary accommodation at other hotels

Free dry cleaning for uniforms

Complimentary employee meals

Discounts at hotel restaurants

Housing allowance

Formación

• Minimum of 2 years experience in a leadership role in a 5-star hotel.
• Strong knowledge in service quality and managing large inventory.
• Ability to adapt and lead in demanding environments.

Responsabilidades

• Lead daily operations of the front desk and guest services team.
• Ensure high levels of guest satisfaction through leadership and management.
• Manage labor and operating expenses effectively.

Conocimientos

Leadership

Impeccable communication skills

Problem-solving

Attention to detail

Business acumen

Educación

Professional / Technician degree

Descripción del empleo

A luxury hotel chain is seeking a Front Office Manager in Spain to oversee daily operations of the front desk and ensure exceptional guest experiences. The ideal candidate will have prior leadership experience in a 5-star environment, impeccable communication skills, and a strong understanding of luxury service. This full-time role offers competitive salary and several benefits, including training opportunities and discounts at hotel restaurants.