Google Workspace Specialist — Incident & ITSM (Contract)

Gramian Consulting

Madrid

On-site

EUR 42,000 - 66,000

Part time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Gramian Consultancy is seeking a Google Workspace specialist to support administration, incident resolution, and user assistance across the Google productivity suite. The role covers Gmail, Meet, Drive, Docs, Sheets, Slides, and related services, with Level 2 incident handling and ITSM processes using Remedy.

On-site opportunities exist in Ottobrunn (Germany), Getafe (Spain), or Stevenage (UK), with a short-term contract up to 1 year.

Qualifications

Advanced hands-on Google Workspace administration.
Experience resolving Level 2 Google Workspace incidents and requests.
Strong understanding of ITSM processes and Remedy.
Proficient in user support and escalation handling.
Knowledge of Google Workspace apps incl. Gmail, Meet, Drive, Docs, Sheets, Slides.

Responsibilities

Administer and support the Google Workspace environment.
Manage users, accounts, access, and application settings.
Resolve Level 2 Google Workspace incidents and service requests.
Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
Handle incidents and requests via ITSM tools such as Remedy.
Respond to application-specific user requests and escalations.
Investigate recurring issues and identify knowledge gaps.
Support Google case management and vendor escalation as needed.
Produce basic service and operational reporting.
Identify ITIL/process gaps and contribute to improvements.
Support knowledge transfer and handover to support technicians.
Coordinate with teams covering Microsoft 365, email, and network infra.