Google Workspace Architect / Senior Administrator

Gramian Consulting; Madrid; On-site; EUR 42,000 - 66,000; Part time

Job summary

Gramian Consultancy is seeking a Google Workspace specialist to support administration, incident resolution, and user assistance across the Google productivity suite. The role covers Gmail, Meet, Drive, Docs, Sheets, Slides, and related services, with Level 2 incident handling and ITSM processes using Remedy.

On-site opportunities exist in Ottobrunn (Germany), Getafe (Spain), or Stevenage (UK), with a short-term contract up to 1 year.

Qualifications

• Advanced hands-on Google Workspace administration.
• Experience resolving Level 2 Google Workspace incidents and requests.
• Strong understanding of ITSM processes and Remedy.
• Proficient in user support and escalation handling.
• Knowledge of Google Workspace apps incl. Gmail, Meet, Drive, Docs, Sheets, Slides.

Responsibilities

• Administer and support the Google Workspace environment.
• Manage users, accounts, access, and application settings.
• Resolve Level 2 Google Workspace incidents and service requests.
• Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
• Handle incidents and requests via ITSM tools such as Remedy.
• Respond to application-specific user requests and escalations.
• Investigate recurring issues and identify knowledge gaps.
• Support Google case management and vendor escalation as needed.
• Produce basic service and operational reporting.
• Identify ITIL/process gaps and contribute to improvements.
• Support knowledge transfer and handover to support technicians.
• Coordinate with teams covering Microsoft 365, email, and network infra.

Skills

Google Workspace admin

Level 2 support

ITSM processes

Remedy

User support

Vendor escalation

Microsoft 365 basics

Tools

Remedy ITSM

Job description

About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

Role Overview

Our client operates in the telecommunications sector, focusing on unified communications solutions and services. Our client operates a large enterprise collaboration environment and is looking for an experienced Google Workspace specialist to support administration, service operations, incident resolution, and user support across the Google productivity ecosystem.

The role requires strong hands-on knowledge of Google Workspace administration, Gmail, Meet, Drive, Chat, Docs, Sheets, and Slides, together with experience handling Level 2 incidents, service requests, ITSM processes, and user escalations.

CONTRACT: short‑term contract (up to 1 year)

LOCATIONS: On‑site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom

PROCESS: intro call + 2‑step client interview process

Responsibilities

• Administer and support the Google Workspace environment.
• Manage users, accounts, access, and application settings.
• Resolve Level 2 Google Workspace incidents and service requests.
• Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
• Handle incidents and requests through ITSM tools such as Remedy.
• Respond to application‑specific user requests and escalations.
• Investigate recurring issues and identify technical knowledge gaps.
• Support Google case management and vendor escalation where required.
• Produce basic service and operational reporting.
• Identify ITIL/process gaps and contribute to service improvements.
• Support knowledge transfer and handover to support technicians.
• Coordinate with adjacent teams covering Microsoft 365, email, and network infrastructure where needed

Requirements

• Advanced hands‑on experience with Google Workspace administration.
• Strong knowledge of Gmail, Google Meet, Google Drive, Google Chat, Docs, Sheets, and Slides.
• Proven experience resolving Level 2 Google Workspace incidents and requests.
• Strong user‑support and troubleshooting experience.
• Experience with ITSM incident and request management, preferably Remedy.
• Good understanding of Google Workspace application and service management.
• Basic understanding of Microsoft 365, global email services, and network infrastructure.