Global Wellness Support Specialist (6am CET Shift)

Bsport; Barcelona; Remote; EUR 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Remote day weekly

Summer Fridays

Zusammenfassung

bsport is seeking a first-line support specialist to be the human face of our platform. You’ll start each day on a fixed 06:00 shift, handle chat and email touches, and coordinate with Level 2 when needed, across APAC, UK and Europe.

You’ll own early conversations, resolve standard requests (passes, bookings, invoices, app how-tos) and ensure smooth handoffs. A bilingual edge is a plus, with a fully remote setup and international team.

Qualifikationen

• 1+ year in customer support, ideally for software.
• Native or fluent English; good written French or Spanish is a plus.
• Available for a fixed 06:00 start, Monday to Friday, long term.
• Clear, warm writing; patient with clients under pressure.
• Comfortable learning a product in depth and working the first hours with a small team.

Aufgaben

• First contact on every conversation during your shift.
• Solve standard requests: passes, subscriptions, bookings, members, invoices to members, branded app how-to, payment status.

Kenntnisse

Native English

French/Spanish nice-to-have

Jobbeschreibung

bsport is seeking a first-line support specialist to be the human face of our platform. You’ll start each day on a fixed 06:00 shift, handle chat and email touches, and coordinate with Level 2 when needed, across APAC, UK and Europe.

You’ll own early conversations, resolve standard requests (passes, bookings, invoices, app how-tos) and ensure smooth handoffs. A bilingual edge is a plus, with a fully remote setup and international team.