Global Service Key Account Manager (m/f/d)

Nordex Group; Imárcoain; On-site; EUR 90,000 - 130,000; Full time

Job summary

Nordex Group is seeking a Global Service Key Account Manager to join our Service KAM Team in Spain. You will develop service strategies for key accounts, act as the main customer contact, and drive long-term partnerships that support customer satisfaction, sales growth, and business success.

You will lead strategic discussions, manage escalations, and identify opportunities for profitable development while coordinating with internal teams and senior executives to deliver optimized service

Qualifications

• Must have an engineering degree and related field experience.
• 10+ years of experience in Service Operations.
• Strong customer management and stakeholder engagement skills.
• Experience in commercial negotiations, contract management, and business development.
• Ability to build trusted relationships with customers and senior executives.
• Excellent communication, mediation, and problem-solving abilities.

Responsibilities

• Develop and implement account strategies for assigned customers, identifying business opportunities and supporting long-term growth.
• Act as the primary interface between customers and Nordex, ensuring coordinated communication and access to products and services.
• Build and maintain strong relationships with key stakeholders, understanding customer objectives, risks, and opportunities.
• Lead high-level operational and technical discussions with client leadership and support strategic decision-making.
• Manage escalations, claims, and commercial discussions, facilitating win-win solutions for both customers and Nordex.
• Identify and promote sales opportunities, ensuring awareness across the organization and supporting profitable business development.
• Negotiate major technical agreements, including warranty extensions and framework agreements, and ensure contractual obligations are executed accurately and on time.

Skills

Customer management

Stakeholder engagement

Communication skills

Negotiation experience

Problem solving

Education

Engineering degree

Job description

As part of our continued growth, we are hiring a Global Service Key Account Manager (m/f/d) to join our Service KAM Team. In this role, you will develop and implement service strategies for assigned key accounts, act as the primary point of contact for customers, and drive long-term partnerships that support customer satisfaction, sales growth, and business success.

YOUR TASKS

• Develop and implement account strategies for assigned customers, identifying business opportunities and supporting long-term growth
• Act as the primary interface between customers and Nordex, ensuring coordinated communication and access to products and services
• Build and maintain strong relationships with key stakeholders, understanding customer business objectives, risks, and opportunities
• Lead high-level operational and technical discussions with client leadership and support strategic decision-making
• Manage escalations, claims, and commercial discussions, facilitating win-win solutions for both customers and Nordex
• Identify and promote sales opportunities, ensuring awareness across the organization and supporting profitable business development
• Negotiate major technical agreements, including warranty extensions and framework agreements, and ensure contractual obligations are executed accurately and on time

YOUR PROFILE

• Degree in Engineering or a related field
• 10+ years of experience in Service Operations
• Strong customer management and stakeholder engagement skills
• Experience in commercial negotiations, contract management, and business development
• Ability to build trusted relationships with customers and senior executives
• Strong communication, mediation, and problem-solving skills

*For foreign qualifications, recognition as the corresponding Spanish degree equivalency is required when applying.

LOCATION: Imarcoain, Navarra, ES, 31119 Madrid, M, ES, 28001

DEPARTMENT: Service

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex