Global Logistic Control Tower Operator

Pfizer; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A global pharmaceutical company in Madrid is seeking a Global Command Center Operator to ensure the smooth flow of logistics operations and manage risks related to time and temperature-sensitive shipments. The ideal candidate will have a Bachelor's degree in a relevant field and experience in logistics within the pharmaceutical industry. This role requires 24/7 shift work and offers a chance to be part of a high-impact, global logistics team.

Servicios

24/7 team support

Flexible workplace culture

Diversity and inclusion initiatives

Formación

• 2+ years experience in the pharmaceutical industry.
• Experience in Control Tower or Command Center roles is preferred.
• Expertise in transportation, logistics and supply chain.

Responsabilidades

• Monitor logistics operations to respond to changes in parameters.
• Coordinate with stakeholders during disruptions.
• Track actions during emergency response.

Conocimientos

Technical proficiency in transportation

Collaboration skills

Critical thinking

Problem solving

Attention to detail

Time management

Organizational skills

Analytical skills

Educación

Bachelor’s degree in business administration, Supply Chain, Logistics or similar

Herramientas

MS applications proficiency

Descripción del empleo

ROLE SUMMARY

As a G lobal C ommand C enter (GCC) Operator, you will be on the front lines of L logistics intelligence, ensuring smooth flow and proactive risk management of time and temperature-sensitive shipments across the global logistics network.

You will monitor logistics operations to swiftly respond to changes in temperature, lead time, risk management, and other parameters for network shipments. You will ensure timely and accurate information access to support decision‑making and perform follow‑ups to confirm problem resolution.

The GCC Operator is part of a high‑impact, global logistics team ensuring the safe, timely, and efficient flow of Global shipments, this team provides 24x7 support and reports to the Global Command Center Team.

ROLE RESPONS I BILITIES

• Shipment Monitoring
  • Track shipments in real time using advanced monitoring tools
  • Detect and respond to risks related to temperature excursions or delays.
  • Escalate and intervene promptly to mitigate impact on delivery or product quality
• Coordination and Communication
  • Coordinate with key stakeholders including service providers, and internal teams during disruptions
  • Log all interventions accurately for performance analysis
• Intervention and Emergency Response
  • Activate response processes, track actions, communicate critical information, and minimize impact of incidents.
• Post‑intervention Processes
  • Document incidents, streamline resolutions, categorize outcomes, and initiate Claims Management.
• Data Analysis
  • Support in generating data reports, analyzing historical data and identifying trends or recurring issues, improve practices, and enhance decision‑making.
• System Maintenance
  • Maintain GCC system functionality, suggest enhancements, and assess automation opportunities.
• Training and Documentation
  • Contribute to knowledge base, standard operating procedures and work instructions creation and updates, and best‑practice documentation.

BASIC QUALIFICATIONS

• Education: Bachelor’s degree in business administration, Supply Chain, Logistics or similar.
• Experience: Experience in Control Tower or Command Center roles is preferred. 2+ years in the pharmaceutical industry with expertise in transportation, logistics and supply chain.
• Digital Tools: Proficiency in all standard MS applications.

OTHER SKILLS

• Technical proficiency in transportation, supply chain, cold chain logistics, trade & customs, compliance.
• Excellent Collaboration skills in a multicultural environment, effective communication, responsibility, and honesty.
• Manage high‑pressure situations with tenacity, resiliency, and ownership.
• Critical thinking, problem solving, and attention to detail.
• Time management and organizational skills.
• Willingness to learn, adaptability, and flexibility.
• Strong analytical skills for synthesizing data to aid decision‑making.

NON-STANDARD WORK SCHEDULE

Comfort with 24/7 shift work:

Two shifts daily, 7 days/week, 365 days/year, with transparent, fair and equal distribution with standard rest time.

Rotating shifts with built‑in rest days to ensure wellbeing.

Purpose

Breakthroughs that change patients' lives... At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Se valorarán las candidaturas que puedan aportar certificados oficiales de discapacidad.

Las únicas localizaciones disponibles para nuevos empleados serán Madrid, y Barcelona de forma excepcional para algunas funciones específicas. Logistics & Supply Chain Mgmt