Global IT Documentation Specialist

D-Ploy; Laza; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

D-Ploy is seeking a skilled Technical Writer to join its IT and Engineering teams. You will document projects, define workflows, and produce user guides, process definitions, and training materials for internal stakeholders across our international operations.

The role emphasizes clarity, consistency, and quality in documentation, collaboration with SMEs, and ability to adapt to changing requirements in a dynamic, globally connected company.

Formación

• Experience as Technical Writer with familiarity of the documentation lifecycle and QA reviews.
• Technical communication expertise including editing, instructional design, or UX writing.
• Experience gathering feedback and measuring documentation success (analytics, user feedback).
• Problem solving skills; self-starter who takes initiative.
• Strong written and spoken communication and collaboration abilities.
• Able to multi-task and adapt to changing requirements or schedules.
• Fluent English (spoken & written).
• Criminal record extract not older than three months.

Responsabilidades

• Create and develop documentation as per projects or initiatives requirements.
• Incorporate information into required IT infrastructure, process, and service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
• Deliver technical writing status reports.
• Escalate issues and log risks where help is required from management.
• Participate in IT, process, and service design meetings with relevant SMEs.
• Gather all relevant IT, process, service, and support information from relevant SMEs and PMs.
• Review and edit technical writing by other team members to maintain clarity, consistency, and quality.

Conocimientos

Technical Writing

Technical communication

Feedback collection

Problem solving

Communication

Multi-tasking

English fluency

Criminal record check

Descripción del empleo

D-Ploy is seeking a skilled Technical Writer to join its IT and Engineering teams. You will document projects, define workflows, and produce user guides, process definitions, and training materials for internal stakeholders across our international operations.

The role emphasizes clarity, consistency, and quality in documentation, collaboration with SMEs, and ability to adapt to changing requirements in a dynamic, globally connected company.