Global Complaint Resolution Specialist

Straumann Group; Mendaro; Presencial; EUR 27.000 - 36.000; Jornada completa

Descripción de la vacante

Straumann Group is seeking a Complaint Handling Specialist to act as the central point for intake and coordination of customer complaints. You will ensure completeness, maintain traceability in SAP and CRM, and coordinate with manufacturers and investigation sites to support timely investigations.

The role collaborates with Quality, Regulatory, Technical Support, and Customer Service, requiring meticulous documentation and strong cross-border teamwork. A regulated industry background is a plus.

Formación

• Technical qualification in a relevant discipline.
• Strong attention to detail and data management.
• Organizational skills with ability to meet deadlines.
• Good written and spoken English.
• Proficient in MS Office (Word, Excel, Outlook).

Responsabilidades

• Review incoming customer complaints for completeness and accuracy.
• Coordinate distribution of complaints to manufacturers or sites.
• Process complaints within established timelines with quality/compliance.
• Maintain records in SAP and CRM for traceability and follow-up.
• Record supporting documentation, including images and product data.
• Coordinate shipment of complaint-related items when required.
• Escalate issues for timely resolution and process improvement.
• Support internal stakeholders and administrative teams.
• Assist with investigations by providing complete information.

Conocimientos

Attention to detail

Data management

Time management

Communication

MS Office

English proficiency

Independent & collaborative

Educación

Relevant technical qualification

Herramientas

SAP ERP

CRM systems

Descripción del empleo

Straumann Group is seeking a Complaint Handling Specialist to act as the central point for intake and coordination of customer complaints. You will ensure completeness, maintain traceability in SAP and CRM, and coordinate with manufacturers and investigation sites to support timely investigations.

The role collaborates with Quality, Regulatory, Technical Support, and Customer Service, requiring meticulous documentation and strong cross-border teamwork. A regulated industry background is a plus.