Global Commercial Sales & Operations Leader

IQVIA; Barcelona; Presencial; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a Senior Director of Commercial Sales & Operations to lead global client delivery and governance across high‑value accounts. You will shape strategy, drive revenue growth, and manage senior client relationships, working with cross‑functional teams across markets.

The role requires extensive leadership experience in life sciences, a track record of international program delivery, and the ability to partner with Business Development, Finance, and operations to meet KPI targets and

Formación

• Significant experience within the pharmaceutical, biotech, healthcare, or life sciences industry.
• Senior commercial leadership role experience such as General Manager, Business Unit Lead, Head of Sales, Commercial Director, or equivalent.
• Minimum of 12 years of commercial sales, operations, client services, or delivery experience, including at least 10 years in people leadership roles.
• Proven track record of leading international commercial sales operations and large‑scale client delivery programs across multiple markets.
• Demonstrated experience managing senior client relationships, governance structures, strategic account plans, and growth initiatives.
• Proven accountability for commercial performance, including achievement of sales objectives, KPI delivery, revenue forecasting, budget management, and margin optimization.
• Experience leading geographically dispersed teams, including project managers, field leaders, and operational teams.

Responsabilidades

• Lead Commercial Sales Operations across a portfolio of international client accounts, ensuring effective and consistent delivery through International Project Directors and their teams.
• Serve as a senior point of contact for clients through governance meetings, performance reviews, business discussions, and escalation management.
• Build and maintain strong senior‑level client relationships, positioning IQVIA as a strategic partner.
• Identify and pursue growth opportunities within existing accounts in partnership with Business Development, Global Account Directors, Finance, and delivery teams.
• Ensure project teams translate client strategies into actionable operational plans, clear deliverables, and measurable sales and activity KPIs.
• Provide clear leadership, direction, and performance expectations for International Project Directors, International Project Managers, field leaders, and supporting operational teams.
• Ensure delivery of projects in accordance with sales targets, operational milestones, financial commitments, quality standards, and compliance requirements.
• Establish and maintain governance frameworks to monitor portfolio performance, risk management, financial performance, and strategic alignment.
• Leverage performance data, CRM reporting, client feedback, and governance outputs to identify risks and drive continuous improvement.
• Ensure teams operate with strong commercial discipline, compliant ways of working, and appropriate legal and governance standards.
• Act as a strong leader, coach, and mentor to International Project Directors and senior operational leaders, fostering accountability, capability building, and succession planning.
• Lead recruitment, onboarding, development, and retention of leadership and field teams.
• Manage staff and managers in accordance with organizational policies and applicable regulations.
• Provide ongoing performance management, development opportunities, and employee relations support.
• Partner closely with Commercial, Operations, Medical, Compliance, HR, Finance, Talent Acquisition, and Business Development teams to ensure seamless project execution.
• Oversee third‑party vendors and external partners supporting promotional delivery, ensuring performance aligns with contractual requirements and quality expectations.
• Ensure all activities are conducted in compliance with applicable regulatory, legal, and company requirements.

Conocimientos

Leadership

Client relationship management

Commercial sales operations

Descripción del empleo

IQVIA is seeking a Senior Director of Commercial Sales & Operations to lead global client delivery and governance across high‑value accounts. You will shape strategy, drive revenue growth, and manage senior client relationships, working with cross‑functional teams across markets.

The role requires extensive leadership experience in life sciences, a track record of international program delivery, and the ability to partner with Business Development, Finance, and operations to meet KPI targets and