Global Client & Payments Coordinator

Swiss Re; Madrid; Presencial; EUR 27.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global benefits

Location-specific benefits

Performance-based bonus

Descripción de la vacante

Swiss Re Corporate Solutions in Madrid is seeking an Incoming Case Coordinator to deliver outstanding client service and coordinate complex tasks in an international environment. You will be the first contact for incoming requests, triage inquiries, and route tasks to relevant teams to ensure timely execution.

You will review and allocate client payments, assist with statement inquiries, and support premium booking processes.

Formación

• Commercial education or banking specialization or economics/ international trade degree.
• Experience in Trade Finance or banking area.
• Client-facing experience in a finance environment.
• Fluent in English and German (written and spoken).
• Strong MS Excel skills.
• Excellent organizational and prioritization abilities.
• Detail-oriented and proactive mindset.

Responsabilidades

• Serve as central coordination point for client and broker requests.
• Review emails and documents, assess requirements, distinguish transactions vs inquiries.
• Assign and route tasks to Operations teams for efficient processing.
• Process and allocate client payments; support reconciliation activities.
• Investigate and resolve payment discrepancies or escalated issues.
• Support clients with account statements and payment inquiries.
• Support issuance and administration of bonds and guarantees for the DACH region.
• Collaborate with Operations teams across markets for smooth coordination.
• Build relationships with clients, brokers, and business partners.

Conocimientos

Communication skills

English proficiency

German proficiency

Organizational skills

Microsoft Excel

Attention to detail

Problem solving

Time management

Educación

Commercial education or banking specialization

Bachelor in economics or international trade

Herramientas

Microsoft Office

Task/workflow management systems

Descripción del empleo

Swiss Re Corporate Solutions in Madrid is seeking an Incoming Case Coordinator to deliver outstanding client service and coordinate complex tasks in an international environment. You will be the first contact for incoming requests, triage inquiries, and route tasks to relevant teams to ensure timely execution.

You will review and allocate client payments, assist with statement inquiries, and support premium booking processes.