Project Manager, Global Client Operations

VSI / Voice & Script International; Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

VSI / Voice & Script International is seeking a proactive Project Coordinator to manage full project cycles from brief to invoicing, ensuring on-time delivery and adherence to quality standards.

You will support Sales and Account Management at quoting, liaise with clients and suppliers, prepare reports, and drive improvements across production workflows.

Formación

• Prior experience in a project management capacity in localisation and/or media industries or similar role.
• Understanding of the dubbing workflows.
• Excellent team player with strong cross-stakeholder coordination.
• Clear verbal and written communication with clients and suppliers.
• Ability to meet tight deadlines and provide excellent customer service.
• Strong problem-solving and organisational skills.
• Time prioritisation and flexibility to adapt to changes.
• Attention to detail and proficient in MS Office.
• Experience with OOONA or similar tools is advantageous.
• Experience with subtitling specifications and tools is advantageous.

Responsabilidades

• Manage full project cycles from brief to invoicing, via planning, scheduling, budgeting, problem solving and post-project review.
• Ensure projects are completed on time, within budget and to high quality standards.
• Monitor budgets, invoicing and change orders to achieve profitability.
• Provide operational support to Sales and Account Management at quoting stage.
• Advise clients on VSI services and pass cross-selling opportunities to Sales.
• Prepare project reports for the account manager or Head of Department.
• Arrange production meetings or conference calls with clients and maintain strong communications.
• Use initiative to address client or supplier issues and escalate as needed.
• Identify improvements for projects, accounts and processes.
• Discuss client requirements and offer advice when necessary.
• Process supplier and client invoices timely and accurately.
• Work with internal tools; ensure data is entered and lifecycle of projects is managed.
• Perform ad hoc admin tasks.

Conocimientos

Project management

Localization workflows

Dubbing workflows

Team collaboration

Communication

Deadline management

Time management

MS Office

OOONA

Subtitling tools

Herramientas

OOONA Project management

Subtitling tools

Descripción del empleo

• Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing—via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review—all while adhering to VSI’s processes and quality standards
• Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Providing operational support to Sales and Account Management at quoting stage where needed
• Proactively maintaining a thorough understanding of VSI’s core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales
• Preparing project reports for the account manager and/or Head of Department as required
• Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
• Using your initiative to deal with client or supplier issues and escalating to line manager where required
• Identifying improvement opportunities for projects, accounts and processes
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Processing supplier and client invoices timely and accurately
• Working with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficiently
• Performing any ad hoc admin

About The Role

• Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing—via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review—all while adhering to VSI’s processes and quality standards
• Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Providing operational support to Sales and Account Management at quoting stage where needed
• Proactively maintaining a thorough understanding of VSI’s core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales
• Preparing project reports for the account manager and/or Head of Department as required
• Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
• Using your initiative to deal with client or supplier issues and escalating to line manager where required
• Identifying improvement opportunities for projects, accounts and processes
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Processing supplier and client invoices timely and accurately
• Working with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficiently
• Performing any ad hoc admin

Core Skills

• Prior experience in a project management capacity in the localisation and/or media industries or similar role
• Understanding of the dubbing workflows.
• Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency
• Effective verbal and written communication when working with clients, suppliers and internal team members
• Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service
• High motivation and solution focused with proven problem-solving and organisational skills
• Ability manage time effectively and prioritise tasks according to business needs
• Flexibility and adaptability to be able to apply last minute changes and find solutions
• Excellent attention to detail and time management
• Good Microsoft Office skills
• Previous experience with OOONA Project management or other similar tools will be an advantage
• Previous experience with subtitling specifications and tools an advantage

Why join VSI?

At VSI, you’ll be part of a passionate, and highly driven team that’s helping entertainment travel the world. This is your chance to work on iconic global content, develop deep client partnerships, and make your mark in a creative, collaborative, and fast-moving environment.

We offer the scope to grow your career while being supported by some of the best talent in the localisation industry.

Interested in working at VSI?

Due to the high number of applications for the position, we regret that we will only be able to respond to successful applicants.