Gestor de Cobros: Cobranza Proactiva y Disputas

Otis; Marbella; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Otis Marbella is seeking an Accounts Receivable Collector to manage and collect outstanding balances for assigned clients in the Marbella area. The role focuses on timely collections, reducing aged debt and supporting cash flow while maintaining professional client relationships.

The ideal candidate has at least 3 years in collections, strong negotiation and communication skills, and proficiency with MS Office 365. A valid B driving license and English skills are valued as well.

Formación

• Higher education in Administration or related field.
• Minimum 3 years of experience in collections or accounts receivable.
• Proficiency with MS Office 365 and basic accounting systems.

Responsabilidades

• Contact clients proactively by phone, email and written correspondence to remind invoices and resolve delays.
• Negotiate payment plans or settlements aligned with company policies and timelines.
• Regularly review assigned accounts to identify past-due balances and prioritize actions.
• Identify, document and route invoice disputes for timely resolution.
• Maintain accurate records of communications, payment commitments and account updates.
• Prepare and analyze collections and aging reports.
• Ensure compliance with internal policies and applicable laws.
• Provide professional customer service and relationship management.
• Collaborate with Billing, Disputes, Sales and Legal to resolve issues.
• Support local and Genpact collection activities as needed.

Conocimientos

Negotiation

Communication

Customer service

Accounts receivable

Proactivity

Educación

Higher education in Administration

Herramientas

MS Office 365

Descripción del empleo

Otis Marbella is seeking an Accounts Receivable Collector to manage and collect outstanding balances for assigned clients in the Marbella area. The role focuses on timely collections, reducing aged debt and supporting cash flow while maintaining professional client relationships.

The ideal candidate has at least 3 years in collections, strong negotiation and communication skills, and proficiency with MS Office 365. A valid B driving license and English skills are valued as well.