Gestor/A De Servicio De Comunicaciones E Infraestructuras Ti

Krell; Barcelona; Remote; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Mentoring program

Eaton University

Career development opportunities

Global team environment

Diversity and inclusion

Job summary

Eaton's Crouse-Hinds/CEAG business seeks a Customer Service Engineer to support industrial customers across Spain and selected export markets. This highly technical, customer-facing role involves preparing quotations, coordinating with engineering, managing orders, and providing project updates in a 100% remote environment.

You will work with customers, sales teams, engineering experts, and manufacturing sites across Europe to ensure a seamless experience.

Qualifications

• Bachelor's degree in electrical/industrial engineering.
• Minimum 3 years in technical customer support or project coordination.
• Experience with engineered-to-order products in industrial markets.
• Fluent in Spanish and English.
• Experience coordinating cross-border teams remotely.

Responsibilities

• Review customer specifications and documents to prepare technical and commercial quotations.
• Coordinate with engineering and manufacturing to translate requirements into solutions.
• Manage orders from receipt to delivery, ensuring accuracy and compliance.
• Act as primary contact for customers during project execution with updates on status, lead times, and delivery schedules.
• Support sales by following up on quotations and driving opportunities.
• Provide technical guidance for catalog material related to explosion-proof equipment and power distribution solutions.
• Coordinate drawing approvals and project-related communications between customers and internal teams.
• Build relationships with customers and distributors to ensure high satisfaction levels.
• Collaborate with international teams across Europe including engineering, operations, and customer service.
• Contribute to continuous improvement of customer experience and service quality.

Skills

Electrical product knowledge

Customer-focused

Strong communication

Project coordination

Cross-functional collaboration

MS Office

SAP knowledge

Education

Bachelor's Degree in Electrical/Industrial Engineering

Tools

SAP

ERP systems

Job description

At Eaton, we are looking for a Customer Service Engineer to join our Crouse‑Hinds / CEAG business. This is a highly technical, customer‑facing role supporting industrial customers across Spain and selected export markets in a ex‑proofed.

Working in a 100% remote environment, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow‑up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.

This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion‑proof electrical equipment and power distribution solutions.

What you'll do

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow‑up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion‑proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project‑related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills

• Strong technical understanding of electrical products, systems, or industrial equipment.
• Ability to interpret technical specifications, engineering documentation, and technical drawings.
• Customer‑focused mindset with excellent relationship‑building skills.
• Strong communication skills with the ability to interact effectively with customers and cross‑functional teams.
• Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.
• Collaborative approach and ability to work effectively within an international matrix organization.
• Proactive problem‑solving skills and ability to professionally manage customer concerns and delivery challenges.
• Comfortable working in a remote and highly collaborative environment.
• SAP knowledge or experience with ERP systems is strongly preferred.
• Proficiency in Microsoft Office applications.

Languages

• Fluent Spanish and English (written and spoken) are required.
• French language skills would be considered an advantage.

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered‑to‑order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

What we offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership).
• Annual mentoring program, Eaton University, a reward, and recognition system;
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide;
• Strong, agile, and diverse team locally and globally;
• Strong processes and state‑of‑the‑art systems and tools;
• Structured employee development processes, open feedback culture with development plans;
• Detailed induction support and well‑structured onboarding.