Líder De Operaciones De Contact Center

Solvd Group; Lérida; À distance; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Mentoring program

Eaton University

Career development

Inclusive culture

Résumé du poste

Eaton is seeking a Customer Service Engineer to support our Crouse-Hinds / CEAG business from a fully remote setup in Spain and selected export markets. The role centers on technical quotations, order management, and stakeholder communication across Europe to ensure seamless delivery of explosion-proof electrical equipment and power distribution solutions.

You will liaise with engineering and manufacturing teams, drive quotation follow-ups, and manage orders from receipt to delivery while

Qualifications

• Bachelor's Degree in Electrical Engineering or related technical discipline.
• Minimum 3 years of experience in technical customer support, project coordination, customer service engineering, inside sales, or order management.
• Experience with engineered-to-order products in industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Responsabilités

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are translated into solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy and regulatory compliance.
• Act as the primary contact for customers during project execution with regular updates on status and delivery schedules.
• Support sales by following up on quotations and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to explosion-proof equipment and power distribution & control solutions.
• Coordinate drawing approvals and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high customer satisfaction.
• Collaborate with international teams across Europe including engineering, operations, manufacturing, and customer service.

Connaissances

Electrical systems

Technical docs

Customer relations

Communication skills

Project coordination

ERP knowledge

SAP experience

MS Office

Remote collaboration

Formation

Bachelor's Degree in Electrical Engineering

Outils

SAP

ERP systems

MS Office

Description du poste

At Eaton, we are looking for a **Customer Service Engineer** to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.

Working in a **100% remote environment** , you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.

This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.

What you'll do:

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills:

• Strong technical understanding of electrical products, systems, or industrial equipment.
• Ability to interpret technical specifications, engineering documentation, and technical drawings.
• Customer-focused mindset with excellent relationship-building skills.
• Strong communication skills with the ability to interact effectively with customers and cross-functional teams.
• Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.
• Collaborative approach and ability to work effectively within an international matrix organization.
• Proactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges.
• Comfortable working in a remote and highly collaborative environment.
• SAP knowledge or experience with ERP systems is strongly preferred.
• Proficiency in Microsoft Office applications.

Languages

• Fluent Spanish and English (written and spoken) are required.
• French language skills would be considered an advantage.

Qualifications:

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

What we offer:

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership);
• Annual mentoring program, Eaton University, a reward, and recognition system;
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide;
• Strong, agile, and diverse team locally and globally;
• Strong processes and state-of-the-art systems and tools;
• Structured employee development processes, open feedback culture with development plans;
• Detailed induction support and well-structured onboarding.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.