German Week Hiring : Customer Service / Claims Representative

Cigna Healthcare; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading health insurance provider in Madrid is seeking German-speaking Customer Service and Claims Representatives to enhance customer experiences. You will handle inquiries, provide accurate information, and guide customers through the claims process. Ideal candidates have strong communication skills and a customer-first mindset. Competitive salary and benefits are offered, along with career development opportunities in a supportive team environment.

Servicios

Competitive salary

Comprehensive health coverage

Paid time off

Flexible work arrangements

Structured training

Formación

• Experience in a customer-facing role is preferred.
• Comfortable navigating multiple systems and documenting accurately.
• Attention to detail and numerical accuracy.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat.
• Provide accurate information on products and services.
• Document claim submissions and maintain records.

Conocimientos

Fluent in German (C1+) and English

Excellent listening skills

Strong communication skills

Problem-solving skills

Descripción del empleo

Description

As part of German Week, we’re hiring talented, German‑speaking professionals for two entry-to-intermediate tracks. Apply once and choose your track : Customer Service or Claims. How to apply : Submit your CV (German or English) and tell us your preferred track in the subject line or application form : “Customer Service” or “Claims.”

Track A — Customer Service Representative

You’ll be the first point of contact for customers, delivering clear answers and a great experience.

What you’ll do

• Handle inbound inquiries via phone, email, and chat in German (and English as needed)
• Provide accurate information on products, services, and policies
• Troubleshoot issues and follow through to resolution
• Capture notes and update customer records in our systems
• Partner with internal teams to resolve complex questions

What you bring

Experience in a customer-facing role (contact center or service desk a plus). Excellent listening, communication, and problem‑solving skills. Comfort navigating multiple systems and documenting accurately. Fluency in German (C1+) and English.

Track B — Claims Representative

You’ll guide customers through the claims journey, ensuring accuracy, fairness, and timely outcomes.

What you’ll do

• Receive, review, and document claim submissions
• Verify policy / coverage details and explain next steps clearly
• Coordinate with adjusters and internal specialists to resolve claims
• Maintain precise records and uphold confidentiality / compliance standards
• Provide proactive status updates to customers

What you bring

Experience in claims, insurance, or healthcare administration is a plus (training provided). Strong attention to detail, numerical accuracy, and organization. Clear, empathetic communication with a customer-first mindset. Fluency in German (B2 / C1+) and English.

Requirements

Application Instructions (one ad, two options) Apply once with your CV (English). In your application, indicate one preferred track : “Customer Service” or “Claims.” If you’re open to both, list them in order of preference.

Offer

• Competitive salary and comprehensive benefits
• Health coverage from day one
• Paid time off and flexible work arrangements
• Structured training and clear career pathways (Customer Service or Claims)
• An inclusive, supportive, and international team culture

Who thrives here

• You enjoy helping people and communicating with clarity and empathy
• You stay calm under pressure, manage priorities, and own outcomes
• You learn fast, adapt to process updates, and use feedback to improve

We’re an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.