German Speaking Roadside Assistance Agent (mfd) 100 Home Office

SIXT; Barcelona; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is hiring a bilingual Roadside Assistance Agent to support customers experiencing breakdowns across Germany. This fully remote role requires fluency in German and English, along with a customer-centric approach. Candidates should have at least one year of customer service experience and technical familiarity with digital systems. The position offers excellent benefits including work-life balance, professional growth opportunities, and team-building activities.

Servicios

Work-Life Balance

Employee Discounts

Team Building Activities

Professional Growth Opportunities

Formación

• Experience in a customer-facing or service-oriented role for at least 1 year.
• Excellent communication skills in German and English.
• Ability to adapt to remote working conditions and availability for rotating shifts.

Responsabilidades

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures like towing services.
• Organize replacement vehicles and assist customers with breakdown-related questions.

Conocimientos

Fluency in German

Fluency in English

Customer service

Technical proficiency in MS Office

Remote work adaptability

Proactive mindset

Descripción del empleo

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany remotely from anywhere in Spain.

Bring your German and / or English skills a proactive mindset and a passion for helping people. As the first point of contact in breakdown situations you'll provide fast reliable support by phone and email working closely with our Rostock team.

If you're looking for a new challenge in the automotive sector and want to grow with a dynamic modern company we'd love to hear from you!

YOUR ROLE

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g. towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

YOUR SKILLS

• Language skills with fluency in both German and English and excellent communication.
• Customer service with a strong passion for supporting clients and providing solutions.
• Experience with at least 1 year in a customer-facing or service-oriented role.
• Technical proficiency with familiarity in MS Office and ease using digital systems.
• Remote work adaptability with availability for rotating shifts Monday to Sunday.
• Proactivity with a solution-oriented approach focused on delivering the best customer experience.

WHAT WE OFFER

• Work-Life Balance: This fully remote position gives you the flexibility to work 100% from home allowing you to better balance your professional and personal life.
• Employee Benefits: Take advantage of a wide range of discounts on SIXT rent, share ride and SIXT as well as exclusive deals on travel tech and lifestyle products.
• Team Building Activities and International Events: Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth: Work alongside a highly motivated and skilled team with plenty of opportunities to learn, grow and advance your career in a dynamic international environment.

Apply now and become part of an international forward-thinking team that's redefining premium mobility every day. We're excited to meet you!

Additional Information

About us: We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles, the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work: No

Employment Type: Full-time

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1