German Speaking Customer Support Agent SIXT Share (mfd) 100 Remote

SIXT; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is seeking dedicated customer service agents to join their team in Spain. The role involves responding to customer inquiries, managing complaints, and collecting feedback. Candidates must be fluent in German and proficient in English. This full-time position offers flexible work options from home and opportunities for professional growth in a dynamic environment.

Servicios

Work-Life Balance

Employee Benefits

Team Building Activities

Professional Growth

Formación

• Fluent in German and proficient in English.
• Proven experience in delivering excellent customer service.
• Strong empathy and communication skills in customer interactions.
• Ability to solve problems with analytical skills.
• Comfortable using PCs and Microsoft Office applications.

Responsabilidades

• Respond to customer enquiries via email and telephone.
• Manage and resolve complaints from customers.
• Collect customer feedback for service improvement.
• Willingness to work shifts including nights and weekends.

Conocimientos

Fluent German

Very good English (B2 or higher)

Customer experience

Strong communication skills

Problem-solving ability

Technical proficiency (PC and Microsoft Office)

Descripción del empleo

Are you looking for an exciting challenge in customer service Then youve come to the right place! We are currently looking for dedicated and communicative agents (m / f / d) for our Customer Service Team for SIXT Share in Spain! If you want to create an unforgettable experience for every customer then you are welcome to join us on this journey into the future of mobility. We look forward to receiving your application!

YOUR ROLE

• You will respond to all incoming customer enquiries before during and after booking by email and telephone
• You will handle complaints
• You will collect feedback from our customers thereby supporting the success of SIXT and contributing your suggestions for improvement
• You are willing to work shifts nights and weekends

YOUR SKILLS

• Language skills with fluent German and very good English (B2 or higher).
• Customer experience with proven ability in delivering excellent service.
• Communication with strong skills empathy and enjoyment in partner and customer interaction.
• Problem-solving with quick reactions to new situations and strong analytical ability.
• Technical proficiency with confidence in using PC and Microsoft Office.

WHAT WE OFFER

• Work-Life Balance This fully remote position gives you the flexibility to work 100% from home allowing you to better balance your professional and personal life
• Employee Benefits Take advantage of a wide range of discounts on SIXT rent share ride and SIXT as well as exclusive deals on travel tech and lifestyle products
• Team Building Activities and International Events Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world
• Professional Growth Work alongside a highly motivated and skilled team with plenty of opportunities to learn grow and advance your career in a dynamic international environment

Apply now and become part of an international forward-thinking team thats redefining premium mobility every day. Were excited to meet you!

Additional Information

About us : We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Employment Type: Full-time

Remote Work: No