German Speaking Customer Support Agent SIXT Share (m/f/d) - 100% Remote

SIXT; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work from home

Employee discounts on SIXT services

Team building activities

Professional growth opportunities

Descripción de la vacante

SIXT is seeking a German Speaking Customer Support Agent to join its team for the SIXT Share service, working 100% remotely. The role entails handling incoming customer inquiries in Dutch via phone and email, aiming to provide outstanding service and solutions while collecting valuable feedback.

The ideal candidate should have a passion for customer service, strong communication skills, and fluency in Dutch and English. This position supports work-life balance and offers numerous employee benefits.

Formación

• Initial experience in customer service is required.
• Fluency in Dutch and English at C1 level or higher.
• Strong communication skills and empathy are essential.
• Analytical and problem-solving abilities are necessary.
• Comfortable using computers and software applications.

Responsabilidades

• Provide excellent customer service and ensure positive interactions.
• Analyze customer requests and identify their needs.
• Communicate confidently with customers in Dutch and English.
• Handle challenges with strong problem-solving skills.
• Work flexibly across different shifts, including weekends.

Conocimientos

Customer service experience

Fluent Dutch

Fluent English (C1 level)

Strong communication skills

Problem-solving skills

IT skills (Microsoft Office)

Descripción del empleo

German Speaking Customer Support Agent SIXT Share (m/f/d) - 100% Remote

• Full-time
• Department: Customer Service
• Legal Entity: Sixt Rent A Car SLU

Join SIXT and help shape the future of shared mobility with our SIXT Share service. As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback. Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand. If you are passionate about customer service and want to help revolutionize car sharing, we look forward to your application!

YOUR ROLE AT SIXT

• You provide excellent customer service and ensure a positive experience in every interaction
• You communicate confidently and empathetically with customers in Dutch and English
• You analyze customer requests, identify needs, and offer effective solutions
• You adapt quickly to new situations and handle challenges with strong problem-solving skills
• You proactively anticipate customer needs and maintain a service-oriented mindset
• You work flexibly across different shifts, including weekends and night shifts

YOUR SKILLS MATTER

• Experience You have already gained initial experience in dealing with customers and providing excellent service comes naturally to you
• Languages You speak fluently Dutch and English (C1 level or higher)
• Communication You enjoy interacting with partners and customers and possess strong communication skills and empathy
• Problem-solving You can respond quickly to new situations and have strong analytical and problem-solving skills
• IT Skills You are confident in using computers and common software, including Microsoft Office

WHAT WE OFFER

• Work-Life Balance This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
• Employee Benefits Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International Events Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.

Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!