German-Speaking Customer Service Representative Hybrid, Only 6 Office Days/Month

CPM International; Barcelona; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

A vibrant marketing services company is seeking a German Customer Care representative in Barcelona. The role involves advocating for customers, providing expert product information, and delivering omnichannel support. Ideal candidates are fluent in German and English, with strong customer service skills. This position offers a salary between €20,000-23,000 gross per year, a hybrid work model, and additional perks for professional growth.

Servicios

Career Growth

Well-being Support

Perks & Discounts

Health Benefits

Skill Development

Formación

• Exceptional grammar and spelling in German.
• Ability to handle sensitive calls with empathy.
• Proven ability to manage administrative tasks efficiently.

Responsabilidades

• Act as a passionate advocate for customers.
• Provide accurate and insightful information.
• Deliver seamless support across all channels.
• Identify root causes and offer personalized solutions.
• Foster positive customer relationships.

Conocimientos

Fluent in German

Strong English Proficiency

Customer-Centric Approach

Strong Administrative & Analytical Skills

Proactive Problem-Solving

Descripción del empleo

Join CPM International, a vibrant marketing services company with a global presence in over 30 countries, as a German Customer Care representative! We focus on customer service, sales, and technical support solutions for a diverse range of clients worldwide. Whether you're seeking full-time or part-time opportunities, you'll be part of a dynamic team that values belonging, commitment, communication, creativity, curiosity, diversity, and drive.

Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If you're passionate about providing top-notch support and eager to make a difference, we want to hear from you!

Tasks

What’s your Mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

• Excellent Communication: Fluent in German with exceptional grammar and spelling.
• Strong English Proficiency: Fluency in both written and spoken English
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

Your Benefits Package

• Start Date: November 2025
• Hours: 39 hours/week.
• Work Schedule: We offer different schedules to match different shifts.
• Salary: €20.000-23.000 gross per year
• Holidays: 24 calendar days (pro-rata).
• Work Model: Hybrid (6 days per month at the office).
• Training: 1-2 weeks of training from Monday to Friday - 9:00 am to 6:00 pm.
• Office Location: Barcelona (La Sagrera).

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.

Let's chat about your future at CPM International!