German Speaking Customer Service for German insurance group - Work In Greece

Mercier Consultancy MD; Málaga; On-site; EUR 13,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

13th and 14th salaries

Monthly Performance Bonus

Fully Paid Relocation Package

Comprehensive Health Insurance

Fully Paid Training

Career development support

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Service professionals to join a leading German insurance group, with a placement in Greece. You will handle policy questions, claims support, and liaise with internal teams to ensure service excellence.

This role requires native/fluent German, an EU passport, strong communication, and solid CRM basics. Relocation to Greece is provided, with initial and ongoing training and a vibrant work environment.

Qualifications

• Native or fluent German (spoken and written) is essential.
• EU passport valid.
• Strong communication and a passion for customer service in insurance.
• Excellent analytical and problem-solving abilities.
• Proficiency in basic computer systems and internet navigation.
• Proactive attitude and willingness to succeed.

Responsibilities

• Provide high-quality support to German-speaking clients regarding their insurance policies and coverage inquiries.
• Manage requests via phone, email, and chat with accuracy and professionalism.
• Assist policyholders with claims processing, premium payments, and contract updates.
• Maintain records of client interactions in the CRM to ensure top-tier service.
• Collaborate with internal departments to resolve complex insurance queries.
• Act as primary contact for clients seeking guidance on life, health, or property insurance products.
• Identify opportunities to provide value-added services aligned with the insurer's standards.

Skills

German language fluency

Communication skills

CRM systems

Problem solving

Proactive attitude

Tools

CRM software

Job description

German Speaking Customer Service for a leading German insurance group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in curating exceptional career paths, ensuring that our candidates thrive in roles that offer both professional growth and personal enrichment.

Job Overview

We are currently looking for talented professionals to join our team for the German Speaking Customer Service for a leading German insurance group position in Greece. This is a unique opportunity to advance your career within the insurance sector while enjoying a high quality of life in one of the most vibrant cities in Europe.

Key Responsibilities

• Provide high-quality support to German-speaking clients regarding their insurance policies and coverage inquiries
• Manage incoming requests via phone, email, and chat, ensuring accuracy and professional standards within the insurance industry
• Assist policyholders with claims processing, premium payments, and contract updates
• Maintain comprehensive records of client interactions in our internal CRM systems to ensure top-tier service delivery
• Collaborate with internal departments to resolve complex insurance queries efficiently
• Act as a primary point of contact for clients seeking guidance on life, health, or property insurance products
• Identify opportunities to provide value-added services that align with the standards of a leading German insurance group

Requirements

• Native or fluent German (spoken and written) is absolutely essential for this role
• Valid EU passport (mandatory)
• Strong communication skills and a passion for providing world-class customer service within the insurance sector
• Excellent analytical and problem-solving abilities to handle insurance-related inquiries
• Proficiency in basic computer systems and internet navigation
• A proactive attitude and a desire to succeed in one of our most popular German-speaking jobs

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, hotel)
• Comprehensive Health Insurance and private medical coverage
• Fully Paid Initial and Ongoing Training programs
• Excellent professional environment for those seeking jobs in Greece
• And Much More, including team-building events and career development support

Life in Greece

Relocating to Athens offers an unparalleled lifestyle where ancient history meets modern living. When you accept one of these German-speaking jobs, you are not just getting a career boost; you are embracing a life filled with sunshine, breathtaking landscapes, and the famous Mediterranean diet. Living in Greece allows you to explore stunning islands, enjoy vibrant nightlife, and experience a welcoming culture that makes every newcomer feel right at home.

We provide full support throughout your transition, making your move to Greece smooth and stress-free. From the historic Acropolis to the crystal-clear Aegean waters, there is always something new to discover in Greece. Join a thriving international community and enjoy a high standard of living that only a position like this, in such a historic and beautiful location, can provide.