German Customer Support Representative - Spain

Dila Recruitment; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading recruitment agency is seeking a Customer Service Representative in Barcelona. This role involves handling inquiries, maintaining service knowledge, and ensuring customer satisfaction. The ideal candidate is fluent in German with good English proficiency and has at least 1 year of customer service experience. The position offers excellent remuneration, a dynamic team environment, and 23 days of paid leave.

Servicios

Excellent remuneration package

Dynamic and creative team

23 days of paid annual leave

Formación

• Native or fluent in German, proficiency in English (minimum B2 level).
• Minimum of 1 year of customer service experience, preferably technical support.
• Strong aptitude for working in a customer service environment.

Responsabilidades

• Handle incoming customer inquiries via phone, email, chat.
• Record call details and ensure timely responses.
• Provide coverage for other agents in their absence.

Conocimientos

Customer Service

Technical Support

Advanced IT Knowledge

Communication Skills

Problem Solving

Descripción del empleo

Position: Customer Service Representative

Location: Spain

Employment type: Full-time

Work model: Remote

DUTIES AND RESPONSIBILITIES

• Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently
• Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members as needed
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence whether within the same team or across different teams
• Collaborate with the team on specific projects when requested
• Fulfill administrative responsibilities including managing holiday sickness and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction

REQUIREMENTS

• Native / fluent in German both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required preferably technical support
• Advanced IT knowledge in signal path connectivity wireless networking music and audiovisual products
• Strong aptitude for working in a customer service environment
• Excellent customer care skills with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER

• Excellent remuneration package based on experience skills and performance
• Working schedule: Monday to Friday 09:00 AM - 06:00 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1