Fullstack AI Support Engineer - Remote-Friendly Impact

Alan; Barcelona; Híbrido; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

You will develop and maintain scalable software systems, collaborate with product and design teams, mentor engineers, and help shape the direction of Alan’s healthcare-focused

Formación

• 5+ years of experience building scalable software systems.
• Full-stack experience (backend and frontend).
• Strong problem-solving skills and a passion for turning complex problems into elegant solutions.
• Curiosity, humility, and a willingness to grow at any seniority.
• Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Responsabilidades

• Develop and maintain scalable software systems powering AI-driven customer support.
• Build cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
• Collaborate with product and design teams to translate requirements into high-quality, maintainable code.
• Mentor junior engineers and influence product direction.

Conocimientos

Full-stack

Scalable systems

Problem solving

Curiosity & Humility

Healthcare tech

Descripción del empleo

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

You will develop and maintain scalable software systems, collaborate with product and design teams, mentor engineers, and help shape the direction of Alan’s healthcare-focused