Front Office Trainee

EY; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A prestigious hotel group in Barcelona is looking for a Front Office trainee. This role offers the chance to experience front services operations firsthand. The ideal candidate is currently studying hospitality management, fluent in English and Spanish, and possesses customer service expertise. Join a team focused on delivering exceptional guest experiences at the Nobu Hotel Barcelona.

Formación

• Prior working experience in a hotel or restaurant is valuable.
• Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word.
• Fluent in English and Spanish.

Responsabilidades

• Learn all aspects of the Nobu Hotel Barcelona.
• Check in/out guests, upsell rooms, allocate rooms, balance inventory.
• Handle and efficiently resolve guest incidents.

Conocimientos

Flexibility

Active listening

Emotional intelligence

Customer service

Assertive communication

Commitment

Responsibility

Ability to work under pressure

Good non verbal communication skills

Initiative

Educación

Currently studying hospitality management

Herramientas

Microsoft Office

Descripción del empleo

Job Summary

The Front Office trainee will be able to fully experience the front services of the Nobu Hotel Barcelona with a hands‑on approach. After completing this program, the trainee will have learned how a real front services operation is managed with first‑hand experience and will be fully immersed in the Nobu culture.

Essential Functions

• Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination.
• Learn hotel room categories and basic information on outlets menus.
• Learn and perform all technical aspects of front services: how to check in/check out guests, do rooms move, upsell rooms, allocate rooms, balance inventory, deliver luggage and packages, handling dining transfer reservations, etc.
• Learn and execute shift opening and closing procedures.
• Collect guest preferences and prepare for all VIP arrivals.
• Learn how to handle and efficiently resolve guest incidents and internal breakdowns.

Requirements

• Education: Currently studying hospitality management.
• Experience: Prior working experience in a hotel or restaurant is valuable.
• Technical skills: Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word. Micros a plus but not a must.
• Communication: Must be fluent in English and Spanish.
• Skills: Flexibility; Active listening; Emotional intelligence; Customer service; Assertive communication; Commitment; Responsibility; Ability to work under pressure; Good non verbal communication skills; Initiative.
• Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona)