Front Office Supervisor — Lead Guest Experience in Mallorca

Four Seasons Hotels and Resorts; Islas Baleares; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel chain located in Spain is seeking a Front Office Supervisor to oversee daily operations at the front desk, ensuring exceptional guest service and efficient coordination between departments. The ideal candidate will have strong leadership and communication skills, previous front desk experience, and be fluent in both English and Spanish. A comprehensive benefits package is included, along with competitive salary and ongoing training opportunities.

Servicios

Competitive salary

Comprehensive benefits package

Training and development opportunities

Complimentary accommodation at Four Seasons hotels

Discounts on local services

Formación

• Previous experience in Front Desk operations, ideally in a supervisory role.
• Strong guest satisfaction focus and leadership abilities.
• Excellent interpersonal skills and professionalism under pressure.
• Attention to detail and organizational skills.
• Fluent in written and spoken English and Spanish.

Responsabilidades

• Supervise and support the Front Desk team in all check‑in and check‑out procedures.
• Oversee daily front desk operations to maintain service excellence.
• Handle guest concerns effectively and turn challenges into opportunities.
• Ensure accurate billing procedures and proper room allocation.

Conocimientos

Leadership skills

Communication skills

Problem-solving

Multitasking

Cross-cultural sensitivity

Educación

Professional / Technician degree

Herramientas

Microsoft Office

Opera

Salesforce

Descripción del empleo

A luxury hotel chain located in Spain is seeking a Front Office Supervisor to oversee daily operations at the front desk, ensuring exceptional guest service and efficient coordination between departments. The ideal candidate will have strong leadership and communication skills, previous front desk experience, and be fluent in both English and Spanish. A comprehensive benefits package is included, along with competitive salary and ongoing training opportunities.