Front Office Lead – Luxury Wellness & VIP Guest Experience

SHA; Alfaz del Pi; On-site; EUR 70,000 - 90,000; Full time

Job summary

SHA Wellness Clinic Spain is seeking a Front Office Manager to lead the Front Office team and deliver a highly personalised guest experience throughout the stay. You will coordinate guests from pre-arrival to post-stay follow-up and act as a central reference for guests and staff.

The role requires hands-on leadership in a multicultural, luxury wellness environment, with accountability for guest requests, VIP arrangements, and cross‑functional collaboration with Reservations, Wellness,

Qualifications

• Solid experience leading Front Office in luxury hospitality or wellness environments.
• Proven ability to manage high-profile guests and VIP arrangements.
• Strong customer-service orientation with attention to detail and discretion.

Responsibilities

• Lead, coach and develop the Front Office team to deliver luxury-service standards.
• Oversee arrival/departure processes, VIP stays and guest preferences.
• Manage guest accounts, billing queries and service-recovery situations.
• Collaborate with cross-functional teams to ensure a seamless guest journey.

Skills

Front Office Management

Leadership & Coaching

Guest Experience

VIP & Complex Guest Handling

Tools

PMS

CRM systems

Job description

SHA Wellness Clinic Spain is seeking a Front Office Manager to lead the Front Office team and deliver a highly personalised guest experience throughout the stay. You will coordinate guests from pre-arrival to post-stay follow-up and act as a central reference for guests and staff.

The role requires hands-on leadership in a multicultural, luxury wellness environment, with accountability for guest requests, VIP arrangements, and cross‑functional collaboration with Reservations, Wellness,