French Telesales Agent remote

Recruit4Work; Marbella; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global support organization in Spain is seeking a Customer Service Representative fluent in French. You will assist customers with insurance-related services, explain warranty terms, and ensure excellent service. The ideal candidate has at least 1 year of tele-sales experience, strong negotiation skills, and is comfortable using Microsoft Office and CRM tools. This role offers competitive salary, high commissions, and the ability to work in a hybrid or remote capacity.

Servicios

Competitive salary with high sales commissions

Meal vouchers (Tickets Restaurant)

Company-sponsored Life Insurance

Opportunity to take language classes

Formación

• Minimum 1 year of (tele)sales experience.
• Dynamic, detail-oriented, and an excellent communicator.
• Team player with a proactive attitude.

Responsabilidades

• Handle inbound calls in French, assisting with insurance-related services.
• Explain legal warranty terms and offer additional coverage options.
• Maintain excellent customer service standards.

Conocimientos

Fluent in French

Good command of English

Good command of Spanish (B1 level)

Strong negotiation skills

Customer-oriented

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Overview

Become part of an international organization that has been supporting over 16 million people worldwide for more than a century! Do you have sales experience and want to contribute to a team that helps people across the globe? If so, we are looking for you!

You will be a key member of an Elite Team that implements best practices and tests new products and materials to enhance customer experience.

Your Responsibilities

• Handle inbound calls in French, assisting customers with insurance-related services.
• Answer calls from consumers who have recently purchased an appliance and wish to register it.
• Collect and confirm all necessary details to complete the product registration.
• Explain the legal warranty terms, introduce consumer insurance, and offer additional coverage options.
• Apply effective sales techniques, address objections professionally, and guide customers through the insurance process.
• Maintain excellent customer service standards, adapt to changes, and work towards set targets.
• Provide valuable feedback on process improvements and best practices.
• Ensure accurate data entry for client registrations and insurance offerings.
• Follow compliance guidelines and company policies.

Your profile

• Fluent in French , with a good command of English and Spanish (B1 level) .
• Customer-oriented with a friendly and professional approach.
• Minimum 1 year of (tele)sales experience with strong negotiation skills.
• Dynamic, detail-oriented, diplomatic , and an excellent communicator.
• Team player with a proactive attitude and a passion for delivering great customer service.
• Comfortable using Microsoft Office tools and CRM systems.

Benefits

• Competitive salary with high sales commissions.
• Meal vouchers (Tickets Restaurant).
• Company-sponsored Life Insurance.
• A young, dynamic, and international work environment with modern and comfortable working conditions.
• Opportunity to take English or Spanish language classes.

Location

Hybrid or Remote position, based in Spain