French-Speaking Fashion Support Pro - Onsite Barcelona

CNX; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Up to €1,200 gross/year bonus

Great office location in Barcelona

Full paid training

Career development programs

Job summary

Concentrix Barcelona is seeking a Fashion Support Consultant (French-speaking) on-site to join our global team supporting fashion brands. You will handle incoming calls, log cases, and resolve requests within SLA while maintaining product knowledge specific to customer applications.

We require bilingual French and advanced English, strong customer-care skills, and basic IT proficiency. The role offers full-time hours, paid training, and opportunities for career development in a dynamic,

Qualifications

• Fluent or bilingual in French and advanced English.
• Customer care skills – ability to listen to and understand the customers’ needs.
• Ability to take ownership of, and progress calls to resolution.
• Working knowledge of IT platforms, equipment, and applications such as Windows/MS Office.

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, chats, or other alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues following project processes and procedures.
• Understand and comply with administrative duties.

Skills

French language

English proficiency

Customer care

Ownership of calls

IT knowledge

Job description

Concentrix Barcelona is seeking a Fashion Support Consultant (French-speaking) on-site to join our global team supporting fashion brands. You will handle incoming calls, log cases, and resolve requests within SLA while maintaining product knowledge specific to customer applications.

We require bilingual French and advanced English, strong customer-care skills, and basic IT proficiency. The role offers full-time hours, paid training, and opportunities for career development in a dynamic,