FREELANCE IT Support Technician (mwd)

EVERIENCE; Madrid; Presencial; EUR 35.000 - 40.000; Jornada completa

Descripción de la vacante

A leading technology firm in Comunidad de Madrid is seeking an experienced IT Support Specialist. You will provide first and second level support on workstations and mobile devices, ensuring excellent customer service at all times. The ideal candidate should have at least 2 years of experience in IT support, be fluent in Spanish and English, and possess strong technical knowledge. This is a full-time position with a salary ranging from EUR 35K to EUR 40K per year.

Formación

• At least 2 years in IT Support in a large enterprise environment.
• Fluent in Spanish and English.

Responsabilidades

• Assist with first and second level support on mobility devices.
• Provide support for computer systems during incidents.
• Demonstrate excellent customer service.

Conocimientos

Customer service skills

Technical support knowledge

Monitoring and reporting

ITIL ticket tracking

Windows environment

Collaboration tools

Problem-solving skills

Team spirit

Descripción del empleo

Responsibilities

• Assist the client with first and second level support on workstations mobility devices
• infrastructures (installations replacement change relocation removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad iPhone) in case of software incidents
• Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts inventory prepare for installation install and ensure
• feedback to customers
• Always demonstrate excellent customer service

Qualifications

• Good technical knowledge of workplace environment and end-user services : Windows environment Office365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards KPIs)
• Monitoring and improvement of procedures and documentation
• Incident and request processing (ITIL ticket tracking)
• At least 2years in IT Support in a large enterprise environment ( 400 users)
• Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
• Motivation and real desire to improve and learn
• Organized able to work independently pragmatic and hands-on approach
• Spoken languages : Spanish (fluent) AND English (fluent)

Compensation : EUR 35K- EUR 40K per year

Additional Information :

All our positions are open to people with disabilities

Remote Work : No

Employment Type : Full-time

Key Skills : Change Management,API,ABAP,Facility Management,Games,Claims

Experience : years

Vacancy : 1