Fraud Activity Agent (German-speaking) - On-site BM01

Concentrix; Barcelona; Presencial; EUR 22.000 - 24.000; Jornada completa

Descripción de la vacante

A global technology and services leader in Barcelona is seeking a Fraud Activity Agent (German-speaking). In this role, you will investigate suspicious activities, validate documentation, and resolve high-risk cases. Ideal candidates should have a C1 level of German and experience in fraud-related roles. This position offers a full-time contract with competitive salary and bonuses, along with opportunities for career development.

Servicios

Competitive salary

Performance bonus

Career development program

Fully paid training

Formación

• C1 level of German and advanced English skills.
• At least 6 months of experience in fraud-related or back-office support role.
• Consistently met or exceeded KPIs.

Responsabilidades

• Investigate suspicious activity using internal tools.
• Collect and validate documentation to assess fraud.
• Resolve high-risk cases within established timelines.

Conocimientos

Analysis

Communication

Critical Thinking

Problem Solving

Interpersonal Skills

Herramientas

CRM Systems

Knowledge Bases

Descripción del empleo

Job Title: Fraud Activity Agent (German-speaking) - On-site Barcelona

Overview

Experience the power of a game-changing career. We’re a global technology and services leader that powers the brands of the future, in over 70 countries. If you’re looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do

• Investigate and verify suspicious activity using internal tools and predefined processes
• Collect, review, and validate documentation submitted by customers to assess potential fraud
• Resolve high-risk cases within established timelines, ensuring prompt and accurate action
• Monitor pending cases and take follow-up action if documentation is not received within the required 14-day window
• Maintain accurate case records and ensure adherence to internal protocols and SLA requirements
• Communicate effectively and professionally in sensitive or escalated cases
• Apply deep knowledge of marketplace processes, fraud indicators, and root-cause insights to prevent and mitigate risk
• Proactively identify areas for improvement in fraud prevention workflows and share recommendations
• Uphold a high standard of professionalism, autonomy, and judgment in handling high-impact cases

Your qualifications

• We embrace our game-changers with open arms — people from diverse backgrounds, who are curious and willing to learn. Your talent for analysis, communication, and critical thinking will fit right in with what we do and who we are.
• Have a C1 level of German and advanced English skills
• Have at least 6 months of experience in a fraud-related or back-office support role within a digital marketplace environment
• Consistently met or exceeded KPIs in previous roles
• Have no disciplinary actions on your record and maintain professional integrity
• Possess excellent interpersonal skills including active listening, empathy, and adaptability
• Are experienced in handling complex or escalated customer interactions with professionalism
• Are a strong problem solver who uses tools like knowledge bases, search engines, and AI efficiently
• Demonstrate autonomy, accuracy, and attention to detail in every task
• Understand OS-level technical systems (iOS, Android, Windows) and can explain them clearly
• Are proficient with operational tools such as CRMs and shipment tracking systems
• Thrive under pressure, make well-reasoned decisions independently, and bring root-cause thinking to investigations
• Take initiative to drive improvements and share best practices with your team
• Are reliable, punctual, and uphold a positive and professional work ethic

What’s in it for you

• Full-time 39 hours/week permanent contract
• Salary: 22,000 euros gross/year + up to 2,400 euros gross/year in bonus
• Great office location in Barcelona
• Fully paid training about the company and the project you’ll be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Equal opportunity

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language and time

Language Requirements: German (C1) and English

Time Type: Full-time

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