Fraud Activity Agent - German - Barcelona

JUJUR; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment solutions company based in Barcelona is seeking a Fraud Activity Agent. The ideal candidate will investigate suspicious activities, review documentation for potential risks, and maintain accurate records. Proficiency in German and English, along with strong analytical skills, is crucial. The position offers attractive remuneration and supportive training in a modern office environment.

Servicios

Attractive remuneration with bonuses

Private healthcare coverage

Relocation assistance

Fully paid training

Modern office facilities

Formación

• Fluent in German and proficient in English.
• Experience in fraud prevention or risk management preferred.
• Strong problem-solving and analytical skills.

Responsabilidades

• Investigate and verify suspicious activity.
• Review customer documentation for risks.
• Maintain detailed records of investigations.

Conocimientos

Fluent in German (C1)

Proficiency in English (B2)

Strong analytical skills

Problem-solving skills

Attention to detail

Interpersonal skills

Herramientas

Research tools

CRMs

Descripción del empleo

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Fraud Activity Agent

Location : Barcelona, Spain

Employment type : Full-time, on-site

DUTIES AND RESPONSIBILITIES

• Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
• Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
• Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
• Monitor pending cases, follow up on outstanding documentation, and elevate when necessary
• Maintain detailed and accurate records of investigations, actions, and outcomes
• Communicate professionally and effectively in sensitive or escalated situations
• Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk
• Identify opportunities to improve workflows, share recommendations, and support process enhancements
• Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

REQUIREMENTS

• Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).
• Strong analytical, problem-solving, and critical thinking skills
• Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)
• Proven ability to meet or exceed performance targets and maintain professional standards
• High level of integrity, reliability, and accountability in all tasks
• Strong interpersonal skills, including active listening, empathy, and adaptability
• Experience handling complex or escalated cases with professionalism
• Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)
• Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly
• Attention to detail, accuracy, and autonomy in daily work
• Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis
• Willingness to share best practices, contribute to team improvements, and continuously learn
• Dependable, punctual, and committed to maintaining a positive and professional work ethic

BENEFITS

• Attractive remuneration with capped sales bonuses.
• Private healthcare coverage.
• Relocation assistance.
• Fully paid training on company processes, tools, and products.
• Modern office facilities in a convenient central location.