Fraud Activity Agent (French)

David Kennedy Recruitment; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is looking for a Fraud Activity Agent in Barcelona. The role involves investigating suspicious activities and validating customer documentation for risks. Candidates should be fluent in French and have strong analytical skills. This is a full-time on-site position with attractive benefits including private healthcare and relocation assistance.

Servicios

Attractive remuneration with capped bonuses

Private healthcare coverage

Relocation assistance

Fully paid training

Modern office facilities

Formación

• Prior experience in fraud prevention or risk management (minimum 6 months preferred).
• Ability to meet or exceed performance targets.
• High level of integrity and accountability.

Responsabilidades

• Investigate and verify suspicious or high-risk activity.
• Review customer-provided documentation for potential risks.
• Monitor pending cases and escalate when necessary.

Conocimientos

Fluent in French (C1)

Proficiency in English (B2)

Strong analytical and problem-solving skills

Interpersonal skills

Descripción del empleo

Overview

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a French speaking Fraud Activity Agent for their offices in Barcelona.

Position

Fraud Activity Agent

Location

Barcelona, Spain

Employment type

Full-time, on-site

Remuneration

Base salary + performance bonus.

Responsibilities

• Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
• Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
• Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
• Monitor pending cases, follow up on outstanding documentation, and escalate when necessary
• Maintain detailed and accurate records of investigations, actions, and outcomes
• Communicate professionally and effectively in sensitive or escalated situations
• Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk
• Identify opportunities to improve workflows, share recommendations, and support process enhancements
• Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

Requirements

• Fluent in French (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).
• Strong analytical, problem-solving, and critical thinking skills
• Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)
• Proven ability to meet or exceed performance targets and maintain professional standards
• High level of integrity, reliability, and accountability in all tasks
• Strong interpersonal skills, including active listening, empathy, and adaptability
• Experience handling complex or escalated cases with professionalism
• Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)
• Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly
• Attention to detail, accuracy, and autonomy in daily work
• Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis
• Willingness to share best practices, contribute to team improvements, and continuously learn
• Dependable, punctual, and committed to maintaining a positive and professional work ethic

Benefits

• Attractive remuneration with capped sales bonuses.
• Private healthcare coverage.
• Relocation assistance.
• Fully paid training on company processes, tools, and products.
• Modern office facilities in a convenient central location.