First Line Analyst with German 80% FROM HOME

Computacenter AG & Co. oHG; Barcelona; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading independent technology partner is seeking a First Line Analyst to work primarily from home with 80% remote flexibility. This role involves supporting IT queries, resolving issues, and maintaining high customer satisfaction. The ideal candidate will be fluent in German and English, enjoy problem-solving, and possess strong communication skills. An attractive compensation package includes a gross annual salary of €20,535.87, health insurance, and various perks. Join a dynamic team that values support and respect among colleagues.

Servicios

Ticket restaurant (1100€ per year)

Private health insurance after 6 months

Gym discounts

Career development opportunities

Free online language classes

Formación

• Advanced level of German and English required.
• Interest in learning about IT.
• Positive, can-do attitude and enjoy problem-solving.

Responsabilidades

• Answer and support queries via tools, phone, and email.
• Resolve IT issues of partners during office work.
• Document and log calls on the ticketing tool.

Conocimientos

German

English

Problem-solving

Communication skills

Customer-focused mindset

Descripción del empleo

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First Line Analyst with German 80% FROM HOME

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be:

• Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What do we offer you?

• Remote work 80% of the time - 4 days/month on-site
• Full-time contract 39 hours/week
• Schedule: rotative, Monday-Friday 07:00-19:00
• Ticket restaurant (1100€ per year) after 3 months
• Private health insurance after 6 months
• Annual salary of 20,535.87€ gross/year
• An international environment where people support and respect each other
• Access to VIP District: gym discounts, restaurants, car wash, etc
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• Fast recruitment process
• Fully paid training

You are the ideal candidate if:

• You have an advanced level of German and English
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solving issues
• You have outstanding communication skills and customer focused mind-set
• You enjoy working in a team
• You respect the time schedule and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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